Upgrade Wizard stuck on system check (7.11.13)

📦 Install & Upgrade Help
1

Hi all,
trying to upgrade, but after the first “Next” button, I just got a blank page.

Immagine 2022-08-12 175148
Immagine 2022-08-12 1751481026Ă—800 71.3 KB

Immagine 2022-08-12 175215
Immagine 2022-08-12 1752151026Ă—800 32.2 KB

Suitecrm.log empty

The upgradeWizard.log contains
Fri, 12 Aug 2022 15:49:38 +0000 [UpgradeWizard] - setting session variables…
Fri, 12 Aug 2022 15:49:38 +0000 [UpgradeWizard] - -----------------------------------------------------------------------------
Fri, 12 Aug 2022 15:49:38 +0000 [UpgradeWizard] - Upgrade started. At start.php
Fri, 12 Aug 2022 15:49:38 +0000 [UpgradeWizard] - resetting $_SESSION
Fri, 12 Aug 2022 15:50:03 +0000 [UpgradeWizard] - setting session variables…
Fri, 12 Aug 2022 15:50:03 +0000 [UpgradeWizard] - -----------------------------------------------------------------------------
Fri, 12 Aug 2022 15:50:03 +0000 [UpgradeWizard] - Upgrade started. At start.php
Fri, 12 Aug 2022 15:50:03 +0000 [UpgradeWizard] - resetting $_SESSION
Fri, 12 Aug 2022 15:51:47 +0000 [UpgradeWizard] - setting session variables…
Fri, 12 Aug 2022 15:51:47 +0000 [UpgradeWizard] - [At systemCheck.php]
Fri, 12 Aug 2022 15:51:47 +0000 [UpgradeWizard] - Starting file permission check…

It’s running on a Windows Server 2019

Any suggestion ?
Is there any procedure to upgrade offline ?

Thank you in advance

Alessandro Landi

2

Delete the directory cache/upgrades/temp and try again.

Also, look for other posts here in these forums where that directory is mentioned, there were several upgrade problems that were very discussed here some time ago.

3

I still have the same problem.

Searching in the forum, I have see many permission related problems; on my windows server platform, I have given full-access permission to the main folder and every file and subfolders.

I deleted the cache\upgrades\temp folder, which is re-created when you start the upgrade wizard; it contains just the zero-byte lenght file upgrade_progress.php

Thank You
Alessandro

4

Check your php_errors.log and suitecrm.log

5

in php_errors I noticed the error
[23-Aug-2022 07:36:25 UTC] PHP Fatal error: Uncaught Error: Cannot use object of type SplFileInfo as array in C:\CRM\www\suitecrm\include\utils\file_utils.php:57

so I found this problem on the forum

and I fixed the Upgrade Wizard installing the patch of the 7.11.14 release

and I get the Wizard working.
Thank you
Now I try to upgrade

1 Like
6

Really many thanks to u ppl. i have resolved this problem by following ur steps… thanku

by updating the line number 72 inside
crmproject/modules/AM_ProjectHolidays/AM_ProjectHolidays_sugar.php

parent::Basic();

to

parent::__construct();