Upgrade Wizard page is blank

SuiteCRM Forum - English Language Installation & Upgrade Help
#1

Hello,

currently I have suiteCrm 7.0.2, I have updated from the 7.0.

Today I was working for update from 7.0.2 to 7.1.0, but when I try to enter on the Upgrade Wizard page is totally blank.

I tried to perform Quick Repair and Rebuild, but I can not solve the problem.

Could you please help me to understand how solve this problem?

Regards
Nico

#2

Hi there,

What Server/MySQL/PHP versions are you running? What permissions are set on your SuiteCRM instance?

Thanks,

Will.

#3

Hi Will,

  • Ubuntu 12.04.3
  • Apache 2.2.22
  • Mysql 5.5.35
  • PHP 5.3.10

About permissions

  • SuiteCRM directory 755 www-data:www-data
  • config_override.php 775
  • other directory like cache,upload,custom,data,modules 775

Thanks
Regards
Nico

#4

Hi Nico,

Can you turn on display errors to see what errors are being outputted when you navigate to the Upgrade Wizard page?

Thanks,

Will.

#5

Hi Will,

could you please help me to understand how I can : turn on display errors

Thanks
Regards
Nico

#6

Hi Nico,

You need to edit the php.ini file and set display_errors=on, if it is not already set.

Thanks,

Will.

#7

Hi Will,

please find below the error.log

[Tue Apr 01 14:49:39 2014] [error] [client 000.000.000.000] File does not exist: /var/www//cache/jsLanguage/UpgradeWizard/en_us.js, referer: http://**//index.php?module=UpgradeW$
[Tue Apr 01 14:50:04 2014] [error] [client 000.000.000.000] File does not exist: /var/www/favicon.ico
[Tue Apr 01 14:51:06 2014] [error] [client 000.000.000.000] File does not exist: /var/www/favicon.ico

#8

Hi Nico,

Please perform a Quick Repair & Rebuild again and execute any changes(scroll to bottom of page).

Please also clear your browser cache and Ctrl+F5 in admin and then attempt to enter the Upgrade Wizard page.

Thanks,

Will.

#9

Hi Will,

I performed 2 times the procedure you gave me, but without any result, the upgrade wizard page still blank

Regards
Nico

#10

I have had the same problem, ran the Quick Repair & Rebuild, this fixed the problem. However I had to restart the upgrade process after starting the upgrade it initial an it gave an 500 Internal Server Error.

#11

had the same problem. I solved it by setting the memory limit of the apache server to 256 MB in the php.ini. The memory size was to small. Hope that helps u

1 Like
#12

This fixed my upgrade problems. Thanks!