Upgrade sugar to Suite times out


Can anyone help please

Just did a fresh install of sugar…tested to make sure everything is fine…then attempted to install suite upgrade via upgrade wizard…

I was able to choose the suite zip file. however when I press upload it shows that it is uploading then it just freezes and times out. nothing happens it just continues to show the uploading screen.

Any ideas please



Hi Mick,

What is your upload_max_filesize in your php.ini? Are there any errors in your sugarcrm.log/upgradewizard.log? What permissions do you have set on your SugarCRM instance?



Thanks Will

sorry if these questions are too basic, I’m just trying to work my why through this.

  1. where would I find the php.ini file, I’ve searched and cannot find?
    2.What size should the upload max file be?
    3.what permissions should I change in my sugarcrm instance?



Hi Mick,

I presume you are on a linux machine. If not this may differ.

1.) Your php.ini file is located in etc/php5/apache2. You then need to edit it using your preferred editor but for this example we’ll use the nano editor so your command will be: sudo nano php.ini

2.) Your upload_max_filesize should be 60M. Search for: upload_max_filesize in your php.ini and edit its value to 60M. Note: You can also set the following settings: max_execution_time = 200 and post_max_size = 120M.

3.) You should set the following recommended permissions on your SuiteCRM instance:

sudo chown -R www-data:www-data .

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php



why do a fresh install of sugar then upgrade to suite

why not just do a fresh install of suite?

either way he will still have the same issue… and some php.ini files might be stored in different locations based on your server/host

see this URL for good way to locate your php.ini that is in use by your website before editing the wrong php.ini if multiple are on the server

Hi All

just a quick response to your helpful posts

Will, I am waiting on my hosting company getting back to reference your suggestion. Thank you.

Daman & crobinson just to let you know that the fresh install that I referred to was my first ever install that i was trying to upgrade to suite.

Thanks all for your help and i’ll update this post as things develop.



Since you are using a host… you should be able to access your php.ini config from cpanel or whm or whatever back end config tool they are using. Most likely you will find the php.ini in your websites root or WWW directory.

Oh and the link I posted will definitely help you find your php.ini location.


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