Upgrade File Permissions Issues from 7.11.13

📦 Install & Upgrade Help
1

Hello to all,

I have been trying to get my SuiteCRM to upgrade from 7.11.13 to 7.11.15, and now 7.11.18 for some time. I keep getting file permissions issues during the file check. I am hosting on and Windows Server with IIS 8.5 and PHP 7.4. I have been through several forums including here and tried all the recommendations I could find, and been through all the files, permissions, even going as far as setting the file security from the AppPool user to “everyone,” and have had no luck. I have changed file ownership to the AppPool User, an admin user, IIS Users, and more, still no luck. I have installed the upgrade module patch, still no good. I have verified everything I can possibly think of. I have not found anyone who has had this issue before that has posted what they fianlly did to resolve the issue, if they did. Is there anyone with any knowledge of what else it could be, or what I may have overlooked?

2

PHP 7.4 is not supported and I see that everybody that tries it, gets errors.

You really need to downgrade to 7.3 before attempting anything else.

3

Ok, I changed the PHP version back to 7.1.7, which I still had on my server. Unfortunately, no change in outcome. I’ll keep it on this version. I appreciate the input though, I had not tried that!

4

Apart from that, there is some bug in the upgrader on Windows systems, which I’ve seen mentioned a few times here, but which nobody on the core team has been able to reproduce (Windows is not their natural habitat).

Have you used the patch that is recommended on the Release Notes? If you try that, make a backup of the files the patch replaces, you might need them back later.

5

Unfortunately I have tried that. No luck. Thank you for your input and thoughts!