Upgrade error

📦 Install & Upgrade Help
1

I have : Version 7.10.11
Sugar Version 6.5.25 (Build 344)

I began the upgrade and got to prefilght and then it gave this error:

ZIP Error(0): Status(0): Arhive(upload://upgrades/patch/SuiteCRM-Upgrade-7.10.x-to-7.11.2.zip): Directory(/home/compos24/suitecrm2.compositeautomation.com/dir/cache/upgrades/temp/vXuAZC)

From the log file:

I believe the below errors are related to me trying to add a new user which I have been unable to do and thought an upgrade might fix it.

Sat Feb 23 22:03:02 2019 [26005][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.

Anyway, I’m really stuck. My new user appears but I can’t get passwords generated and the system won’t send a new email to him. If I do forgot password it dumps a “sse your adming message”.

As always, any help is really appreciated.

Thanks
John

2

Actually the first thing I would suspect is you need to increase one of these values in your php.ini:

  • post_max_size
  • max_upload_size

These two need to be large enough to fit the upgrade package.

Make sure you restart your web server afterwards.