Unsubscribe link in mails has no effect in newsletter campaigns

đź’¬ General Discussion
1

Hi all,
I faced a problem while testing newsletter campaigns and opt-outs with the pre-defined opt-out link.

  1. I added users to recepient’s list of a newsletter campaign I created
    or 1a) I added the contact’s via “Manage Newsletter Campaigns” in Contact-Detail-View to the campaign
  2. I addes a supression-list per mail-adress to that campaign
  3. I sent the campaign
    –> all those steps works perfect

removing contacts from a campaign:

  1. drag & drop to unsubscribe from a campaign via Contact’s DetailView: DOESN’T WORK
    –> after click on save and reopen “manage subscriptions” the Newsletter Campaign is again shown in subscribed-list
    (I already did a repair & rebuild, log off an on again, emptied cache)
  2. Recipient clicks on “unsubscribe”:
    everything works well “on the front”. The confirmation page opens, in user’s detail view’s subpanel campaigns an entry “unsubscribed from list” appears.
    BUT: The user is still in subscription list, did not move to suppression list for this campaign and can’t removed as in 1) mentioned.

we wanted to assign users to newsletter campaigns e.g. “release notes” and send via this one campaign various newsletters over time. so if we can’t rely on “has unsubscribed” - this doesn’t make sense at all.

is there a possibility to get this to work?
we use 7.11.18 suiteCRM.

Thank you in advance.

2

well I might have a clue why it wouldn’t work:
is there a difference if the suppression list is by ID or by email?

I had previous mentioned suppression list set as “suppresion by email” and it didn’t work as mentioned above.
Now I set the suppression list as “suppression by ID” and clicked again on the unsubscribe link in my mail - and now it works:
subscribtion to newsletter in Contact’s detailView moved to unsubscribe
Contact appears on suppression list for this newsletter campaign.

so I assume there must be set suppress by ID not suppress by email. correct?

3

Unsubscribing from a newsletter campaign does not remove the contact from the subscription target list.
It add the contact to the un subscription target list.
So, the contact will not receive future newsletters.

1 Like
4

yeah right - it doesn’t remove from the newslettercampagin targetlist, but sets the contact on newsletter campaign’s surpression list - so that this person doesn’t receive any more newsletters from this subscription.

that’s fine and that works - IF the surpression list is set “by ID” not “by email” :slight_smile: