'Undefined' boxes

cyberkoos · 6 November 2018 19:27

Hi

I am really at my wits ends with all these ‘undefined’ boxes all over my CRM.

My info:

Ubuntu 18.04.1 LTS

Apache/2.4.29 (Ubuntu)

Version 7.8.23 LTS - this is a fresh installation

Sugar Version 6.5.25 (Build 344)

I have tried: (in config.php)

array (
‘dir_mode’ => 1528,
‘file_mode’ => 493,
‘user’ => ‘www-data’,
‘group’ => ‘www-data’,
),

I have set permissions as follow:

sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

I have tried all the repairs.

Everything works - it’s just these annoying ‘undefined’ boxes.

Any new ideas?

pgr · 7 November 2018 11:24

For a standard Ubuntu install your commands should have worked well. Try deleting “cache/themes” folder (it will get recreated).

Can you please give me the results form these commands, given from the root of your SuiteCRM installation?

ps -ef | egrep '(httpd|apache2|apache|fpm)' | grep -v `whoami` | grep -v root | head -n1 | awk '{print $1}'

ls -al

crontab -l -u root

crontab -l -u www-data

You could also have some .htaccess file or other web server configuration complicating your

cyberkoos · 7 November 2018 13:27

Hi pgr

Many thanks for your reply

I deleted the ‘themes’ folder in the ‘cache’ folder. That did not help not even after a repair.

Other info as requested:

master@erp:/var/www/html/suitecrm$ ps -ef | egrep ‘(httpd|apache2|apache|fpm)’ | grep -v whoami | grep -v root | head -n1 | awk ‘{print $1}’
www-data

master@erp:/var/www/html/suitecrm$ ls -al
total 104240
drwxr-xr-x 19 www-data www-data 4096 Nov 7 13:53 .
drwxr-xr-x 4 www-data www-data 4096 Oct 30 20:39 …
drwxr-xr-x 16 www-data www-data 4096 Nov 7 15:16 cache
-rw-r–r-- 1 www-data www-data 3590 Oct 18 12:04 campaign_tracker.php
-rw-r–r-- 1 www-data www-data 90965 Oct 24 21:06 chperms.php
-rw-r–r-- 1 www-data www-data 576 Oct 18 12:04 composer.json
-rw-r–r-- 1 www-data www-data 20162 Oct 24 13:19 composer.lock
-rw-r–r-- 1 www-data www-data 2178 Nov 5 19:59 config_override.php
-rw-r–r-- 1 www-data www-data 11345 Nov 6 20:44 config.php
-rw-r–r-- 1 www-data www-data 5052 Oct 18 12:04 cron.php
-rw-r–r-- 1 www-data www-data 2446 Oct 18 12:04 crossdomain.xml
drwxr-xr-x 10 www-data www-data 4096 Nov 4 10:13 custom
drwxr-xr-x 3 www-data www-data 4096 Oct 18 12:04 data
-rw-r–r-- 1 www-data www-data 2388 Oct 18 12:04 dictionary.php
-rw-r–r-- 1 www-data www-data 12682 Oct 18 12:04 download.php
-rw-r–r-- 1 www-data www-data 2392 Oct 18 12:04 emailmandelivery.php
-rw-r–r-- 1 www-data www-data 4912 Oct 18 12:04 export.php
-rw-r–r-- 1 www-data www-data 967627 Oct 18 12:04 files.md5
-rw-r–r-- 1 www-data www-data 2811 Oct 18 12:04 HandleAjaxCall.php
-rw-r–r-- 1 www-data www-data 1942 Nov 6 20:43 .htaccess
-rw-r–r-- 1 www-data www-data 2367 Oct 18 12:04 ical_server.php
drwxr-xr-x 56 www-data www-data 4096 Oct 18 12:04 include
-rw-r–r-- 1 www-data www-data 2374 Oct 18 12:04 index.php
drwxr-xr-x 6 www-data www-data 4096 Nov 6 21:32 install
-rw-r–r-- 1 www-data www-data 20390 Oct 30 15:28 install.log
-rw-r–r-- 1 www-data www-data 32077 Oct 18 12:04 install.php
-rw-r–r-- 1 www-data www-data 2275 Oct 18 12:04 json_server.php
drwxr-xr-x 3 www-data www-data 4096 Oct 18 12:04 jssource
-rw-r–r-- 1 www-data www-data 34539 Oct 18 12:04 LICENSE.txt
-rw-r–r-- 1 www-data www-data 2313 Oct 18 12:04 log_file_restricted.html
-rw-r–r-- 1 www-data www-data 2376 Oct 18 12:04 maintenance.php
drwxr-xr-x 2 www-data www-data 4096 Oct 18 12:04 metadata
drwxr-xr-x 3 www-data www-data 4096 Oct 18 12:04 ModuleInstall
drwxr-xr-x 112 www-data www-data 4096 Oct 18 12:04 modules
-rw-r–r-- 1 www-data www-data 2890 Oct 18 12:04 pdf.php
-rw-r–r-- 1 www-data www-data 310 Oct 18 12:04 phpcs.xml
-rw-r–r-- 1 www-data www-data 306 Oct 18 12:04 php_version.php
drwxr-sr-x 2 www-data www-data 4096 Nov 3 21:17 public
-rw-r–r-- 1 www-data www-data 3740 Oct 24 13:18 README.md
-rw-r–r-- 1 www-data www-data 73 Oct 18 12:04 robots.txt
-rw-r–r-- 1 www-data www-data 3588 Oct 18 12:04 run_job.php
drwxr-xr-x 12 www-data www-data 4096 Oct 18 12:04 service
drwxr-xr-x 2 www-data www-data 4096 Oct 18 12:04 soap
-rw-r–r-- 1 www-data www-data 3999 Oct 18 12:04 soap.php
-rw-r–r-- 1 www-data www-data 123766 Oct 30 15:28 sugarcrm.log
-rw-r–r-- 1 www-data www-data 5327 Oct 18 12:04 SugarSecurity.php
-rw-r–r-- 1 www-data www-data 154 Oct 18 12:04 sugar_version.json
-rw-r–r-- 1 www-data www-data 2296 Oct 18 12:04 sugar_version.php
-rw-rw-r-- 1 www-data www-data 10504625 Nov 7 13:52 suitecrm_1.log
-rw-r–r-- 1 www-data www-data 10530345 Nov 7 12:11 suitecrm_2.log
-rw-r–r-- 1 www-data www-data 10539823 Nov 7 10:27 suitecrm_3.log
-rw-r–r-- 1 www-data www-data 10494941 Nov 7 09:37 suitecrm_4.log
-rw-r–r-- 1 www-data www-data 10490240 Nov 7 09:06 suitecrm_5.log
-rw-r–r-- 1 www-data www-data 10551158 Nov 7 08:01 suitecrm_6.log
-rw-rw-r-- 1 www-data www-data 10493344 Nov 7 06:55 suitecrm_7.log
-rw-rw-r-- 1 www-data www-data 10518308 Nov 7 05:14 suitecrm_8.log
-rw-rw-r-- 1 www-data www-data 10573155 Nov 7 03:29 suitecrm_9.log
-rw-rw-r-- 1 www-data www-data 10440024 Nov 7 15:18 suitecrm.log
-rw-r–r-- 1 www-data www-data 173 Oct 24 13:18 suitecrm_version.php
drwxr-xr-x 6 www-data www-data 4096 Oct 18 12:04 themes
-rw-r–r-- 1 www-data www-data 5843 Oct 18 12:04 TreeData.php
-rw-r–r-- 1 www-data www-data 1868 Nov 6 07:13 upgradeWizard.log
drwxr-xr-x 5 www-data www-data 4096 Nov 6 07:16 upload
-rw-r–r-- 1 www-data www-data 2248 Oct 18 12:04 vcal_server.php
-rw-r–r-- 1 www-data www-data 2980 Oct 18 12:04 vCard.php
drwxr-xr-x 3 www-data www-data 4096 Oct 24 13:19 vendor
drwxr-xr-x 2 www-data www-data 4096 Oct 18 12:04 XTemplate
drwxr-xr-x 8 www-data www-data 4096 Oct 18 12:04 Zend

master@erp:/var/www/html/suitecrm$ sudo crontab -l -u root
no crontab for root

master@erp:/var/www/html/suitecrm$ sudo crontab -l -u www-data

Edit this file to introduce tasks to be run by cron.

Each task to run has to be defined through a single line

indicating with different fields when the task will be run

and what command to run for the task

To define the time you can provide concrete values for

minute (m), hour (h), day of month (dom), month (mon),

and day of week (dow) or use ‘*’ in these fields (for ‘any’).#

Notice that tasks will be started based on the cron’s system

daemon’s notion of time and timezones.

Output of the crontab jobs (including errors) is sent through

email to the user the crontab file belongs to (unless redirected).

For example, you can run a backup of all your user accounts

at 5 a.m every week with:

0 5 * * 1 tar -zcf /var/backups/home.tgz /home/

For more information see the manual pages of crontab(5) and cron(8)

m h dom mon dow command

* * * * * www-data cd /var/www/html/suitecrm; php -f cron.php > /dev/null 2>&1

- - - - cd /var/www/html/suitecrm; php -f cron.php > /dev/null 2>&1

Kind regards

pgr · 9 November 2018 12:56

Everything seems correct, your web server user definitely seems to be www-data.

What I don’t understand is that your permissions don’t look like 755 and 775.

Can you run these commands again?


sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

And check with “ls -al” that the permissions are changed accordingly?

755 shows as “rwxr-xr-x”
and
775 shows as “rwxrwxr-x”

cyberkoos · 9 November 2018 20:42

Thanks pgr.

Please see below after I ran the commands:

master@erp:/var/www/html/suitecrm$ ls -al
total 95228
drwxr-xr-x 19 www-data www-data 4096 Nov 9 22:25 .
drwxr-xr-x 4 www-data www-data 4096 Oct 30 20:39 …
drwxrwxr-x 16 www-data www-data 4096 Nov 7 15:22 cache
-rwxr-xr-x 1 www-data www-data 3590 Oct 18 12:04 campaign_tracker.php
-rwxr-xr-x 1 www-data www-data 90965 Oct 24 21:06 chperms.php
-rwxr-xr-x 1 www-data www-data 576 Oct 18 12:04 composer.json
-rwxr-xr-x 1 www-data www-data 20162 Oct 24 13:19 composer.lock
-rwxrwxr-x 1 www-data www-data 2178 Nov 5 19:59 config_override.php
-rwxr-xr-x 1 www-data www-data 11345 Nov 6 20:44 config.php
-rwxr-xr-x 1 www-data www-data 5052 Oct 18 12:04 cron.php
-rwxr-xr-x 1 www-data www-data 2446 Oct 18 12:04 crossdomain.xml
drwxrwxr-x 10 www-data www-data 4096 Nov 4 10:13 custom
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 data
-rwxr-xr-x 1 www-data www-data 2388 Oct 18 12:04 dictionary.php
-rwxr-xr-x 1 www-data www-data 12682 Oct 18 12:04 download.php
-rwxr-xr-x 1 www-data www-data 2392 Oct 18 12:04 emailmandelivery.php
-rwxr-xr-x 1 www-data www-data 4912 Oct 18 12:04 export.php
-rwxr-xr-x 1 www-data www-data 967627 Oct 18 12:04 files.md5
-rwxr-xr-x 1 www-data www-data 2811 Oct 18 12:04 HandleAjaxCall.php
-rwxr-xr-x 1 www-data www-data 1942 Nov 6 20:43 .htaccess
-rwxr-xr-x 1 www-data www-data 2367 Oct 18 12:04 ical_server.php
drwxr-xr-x 56 www-data www-data 4096 Oct 18 12:04 include
-rwxr-xr-x 1 www-data www-data 2374 Oct 18 12:04 index.php
drwxr-xr-x 6 www-data www-data 4096 Nov 7 15:22 install
-rwxr-xr-x 1 www-data www-data 20390 Oct 30 15:28 install.log
-rwxr-xr-x 1 www-data www-data 32077 Oct 18 12:04 install.php
-rwxr-xr-x 1 www-data www-data 2275 Oct 18 12:04 json_server.php
drwxr-xr-x 3 www-data www-data 4096 Oct 18 12:04 jssource
-rwxr-xr-x 1 www-data www-data 34539 Oct 18 12:04 LICENSE.txt
-rwxr-xr-x 1 www-data www-data 2313 Oct 18 12:04 log_file_restricted.html
-rwxr-xr-x 1 www-data www-data 2376 Oct 18 12:04 maintenance.php
drwxr-xr-x 2 www-data www-data 4096 Oct 18 12:04 metadata
drwxr-xr-x 3 www-data www-data 4096 Oct 18 12:04 ModuleInstall
drwxrwxr-x 112 www-data www-data 4096 Oct 18 12:04 modules
-rwxr-xr-x 1 www-data www-data 2890 Oct 18 12:04 pdf.php
-rwxr-xr-x 1 www-data www-data 310 Oct 18 12:04 phpcs.xml
-rwxr-xr-x 1 www-data www-data 306 Oct 18 12:04 php_version.php
drwxr-sr-x 2 www-data www-data 4096 Nov 3 21:17 public
-rwxr-xr-x 1 www-data www-data 3740 Oct 24 13:18 README.md
-rwxr-xr-x 1 www-data www-data 73 Oct 18 12:04 robots.txt
-rwxr-xr-x 1 www-data www-data 3588 Oct 18 12:04 run_job.php
drwxr-xr-x 12 www-data www-data 4096 Oct 18 12:04 service
drwxr-xr-x 2 www-data www-data 4096 Oct 18 12:04 soap
-rwxr-xr-x 1 www-data www-data 3999 Oct 18 12:04 soap.php
-rwxr-xr-x 1 www-data www-data 123766 Oct 30 15:28 sugarcrm.log
-rwxr-xr-x 1 www-data www-data 5327 Oct 18 12:04 SugarSecurity.php
-rwxr-xr-x 1 www-data www-data 154 Oct 18 12:04 sugar_version.json
-rwxr-xr-x 1 www-data www-data 2296 Oct 18 12:04 sugar_version.php
-rwxr-xr-x 1 www-data www-data 10572895 Nov 9 22:25 suitecrm_1.log
-rwxr-xr-x 1 www-data www-data 10500097 Nov 9 20:42 suitecrm_2.log
-rwxr-xr-x 1 www-data www-data 10546586 Nov 9 18:55 suitecrm_3.log
-rwxr-xr-x 1 www-data www-data 10543781 Nov 9 17:09 suitecrm_4.log
-rwxr-xr-x 1 www-data www-data 10576850 Nov 9 15:25 suitecrm_5.log
-rwxr-xr-x 1 www-data www-data 10537394 Nov 9 13:40 suitecrm_6.log
-rwxr-xr-x 1 www-data www-data 10540566 Nov 9 11:56 suitecrm_7.log
-rwxr-xr-x 1 www-data www-data 10558575 Nov 9 10:10 suitecrm_8.log
-rwxr-xr-x 1 www-data www-data 10499678 Nov 9 08:28 suitecrm_9.log
-rwxr-xr-x 1 www-data www-data 1034609 Nov 9 22:34 suitecrm.log
-rwxr-xr-x 1 www-data www-data 173 Oct 24 13:18 suitecrm_version.php
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 themes
-rwxr-xr-x 1 www-data www-data 5843 Oct 18 12:04 TreeData.php
-rwxr-xr-x 1 www-data www-data 1868 Nov 6 07:13 upgradeWizard.log
drwxrwxr-x 5 www-data www-data 4096 Nov 6 07:16 upload
-rwxr-xr-x 1 www-data www-data 2248 Oct 18 12:04 vcal_server.php
-rwxr-xr-x 1 www-data www-data 2980 Oct 18 12:04 vCard.php
drwxr-xr-x 3 www-data www-data 4096 Oct 24 13:19 vendor
drwxr-xr-x 2 www-data www-data 4096 Oct 18 12:04 XTemplate
drwxr-xr-x 8 www-data www-data 4096 Oct 18 12:04 Zend

master@erp:/var/www/html/suitecrm/cache$ ls -al
total 64
drwxrwxr-x 16 www-data www-data 4096 Nov 7 15:22 .
drwxr-xr-x 19 www-data www-data 4096 Nov 9 22:25 …
drwxrwsr-x 3 www-data www-data 4096 Oct 30 15:29 cache
drwxrwxr-x 2 www-data www-data 4096 Nov 7 16:57 dashlets
drwxrwsr-x 5 www-data www-data 4096 Oct 30 15:40 htmlclean
drwxrwxr-x 2 www-data www-data 4096 Oct 31 08:52 images
drwxrwxr-x 4 www-data www-data 4096 Nov 7 16:57 include
drwxrwxr-x 36 www-data www-data 4096 Nov 7 15:22 jsLanguage
drwxrwxr-x 2 www-data www-data 4096 Oct 24 13:30 layout
drwxrwxr-x 103 www-data www-data 4096 Nov 6 16:22 modules
drwxrwxr-x 2 www-data www-data 4096 Oct 24 13:30 pdf
drwxrwxr-x 2 www-data www-data 4096 Nov 7 15:22 Relationships
drwxrwxr-x 5 www-data www-data 4096 Oct 24 13:32 smarty
drwxrwxr-x 5 www-data www-data 4096 Nov 7 15:22 themes
drwxrwxr-x 3 www-data www-data 4096 Nov 6 07:13 upgrades
drwxrwxr-x 2 www-data www-data 4096 Oct 24 13:30 xml

master@erp:/var/www/html/suitecrm/custom$ ls -al
total 44
drwxrwxr-x 10 www-data www-data 4096 Nov 4 10:13 .
drwxr-xr-x 19 www-data www-data 4096 Nov 9 22:25 …
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 application
drwxrwsr-x 2 www-data www-data 4096 Oct 30 16:08 blowfish
drwxrwxr-x 4 www-data www-data 4096 Oct 30 15:28 Extension
drwxrwsr-x 3 www-data www-data 4096 Oct 30 22:20 history
drwxrwsr-x 3 www-data www-data 4096 Oct 30 22:23 include
-rwxrwxr-x 1 www-data www-data 55 Oct 18 12:04 index.html
drwxrwxr-x 34 www-data www-data 4096 Oct 30 22:23 modules
drwxrwsr-x 3 www-data www-data 4096 Oct 31 08:53 themes
drwxrwsr-x 3 www-data www-data 4096 Nov 4 10:13 working

master@erp:/var/www/html/suitecrm/modules$ ls -al
total 460
drwxrwxr-x 112 www-data www-data 4096 Oct 18 12:04 .
drwxr-xr-x 19 www-data www-data 4096 Nov 9 22:25 …
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Accounts
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 ACL
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 ACLActions
drwxrwxr-x 5 www-data www-data 4096 Nov 7 15:22 ACLRoles
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 Activities
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 Administration
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 Alerts
drwxrwxr-x 11 www-data www-data 4096 Nov 7 15:22 AM_ProjectTemplates
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 AM_TaskTemplates
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 AOBH_BusinessHours
drwxrwxr-x 8 www-data www-data 4096 Oct 30 15:40 AOD_Index
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 AOD_IndexEvent
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 AOK_KnowledgeBase
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 AOK_Knowledge_Base_Categories
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 AOP_Case_Events
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 AOP_Case_Updates
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 AOR_Charts
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 AOR_Conditions
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 AOR_Fields
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 AOR_Reports
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 AOR_Scheduled_Reports
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 AOS_Contracts
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 AOS_Invoices
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 AOS_Line_Item_Groups
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 AOS_PDF_Templates
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 AOS_Product_Categories
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 AOS_Products
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 AOS_Products_Quotes
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 AOS_Quotes
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 AOW_Actions
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 AOW_Conditions
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 AOW_Processed
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 AOW_WorkFlow
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 Audit
-rwxrwxr-x 1 www-data www-data 2302 Oct 18 12:04 BeanDictionary.php
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 Bugs
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Calendar
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 Calls
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 Calls_Reschedule
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 CampaignLog
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Campaigns
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 CampaignTrackers
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 Cases
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 Charts
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 Configurator
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Connectors
drwxrwxr-x 8 www-data www-data 4096 Nov 7 15:22 Contacts
drwxrwxr-x 3 www-data www-data 4096 Nov 7 15:22 Currencies
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 Delegates
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 DocumentRevisions
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Documents
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 DynamicFields
drwxrwxr-x 6 www-data www-data 4096 Nov 7 15:22 EAPM
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 EmailAddresses
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 EmailMan
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 EmailMarketing
drwxrwxr-x 10 www-data www-data 4096 Oct 18 12:04 Emails
drwxrwxr-x 5 www-data www-data 4096 Nov 7 15:22 EmailTemplates
drwxrwxr-x 2 www-data www-data 4096 Oct 18 12:04 EmailText
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 Employees
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 Favorites
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 FP_Event_Locations
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 FP_events
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 Groups
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 Help
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 History
drwxrwxr-x 5 www-data www-data 4096 Nov 7 15:22 Home
drwxrwxr-x 2 www-data www-data 4096 Oct 18 12:04 iCals
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 Import
drwxrwxr-x 3 www-data www-data 4096 Nov 7 15:22 InboundEmail
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 jjwg_Address_Cache
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 jjwg_Areas
drwxrwxr-x 9 www-data www-data 4096 Oct 18 12:04 jjwg_Maps
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 jjwg_Markers
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 LabelEditor
drwxrwxr-x 8 www-data www-data 4096 Nov 7 15:22 Leads
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 MailMerge
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Meetings
drwxrwxr-x 3 www-data www-data 4096 Nov 7 15:22 MergeRecords
drwxrwxr-x 9 www-data www-data 4096 Oct 18 12:04 ModuleBuilder
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 MySettings
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 Notes
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 OAuthKeys
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 OAuthTokens
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 Opportunities
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 OptimisticLock
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 OutboundEmailAccounts
drwxrwxr-x 11 www-data www-data 4096 Nov 7 15:22 Project
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 ProjectTask
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 ProspectLists
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 Prospects
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 Relationships
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 Releases
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 Reminders
drwxrwxr-x 2 www-data www-data 4096 Oct 18 12:04 Reminders_Invitees
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 ResourceCalendar
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 Roles
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 SavedSearch
drwxrwxr-x 5 www-data www-data 4096 Nov 7 15:22 Schedulers
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 SchedulersJobs
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 SecurityGroups
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 Spots
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Studio
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 SugarFeed
-rwxrwxr-x 1 www-data www-data 6559 Oct 18 12:04 TableDictionary.php
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 Tasks
drwxrwxr-x 4 www-data www-data 4096 Oct 18 12:04 TemplateSectionLine
drwxrwxr-x 5 www-data www-data 4096 Oct 18 12:04 Trackers
drwxrwxr-x 5 www-data www-data 4096 Nov 7 15:22 UpgradeWizard
drwxrwxr-x 2 www-data www-data 4096 Oct 18 12:04 UserPreferences
drwxrwxr-x 7 www-data www-data 4096 Nov 7 15:22 Users
drwxrwxr-x 2 www-data www-data 4096 Oct 18 12:04 vCals

master@erp:/var/www/html/suitecrm/themes$ ls -al
total 24
drwxrwxr-x 6 www-data www-data 4096 Oct 18 12:04 .
drwxr-xr-x 19 www-data www-data 4096 Nov 9 22:25 …
drwxrwxr-x 7 www-data www-data 4096 Oct 18 12:04 default
drwxrwxr-x 9 www-data www-data 4096 Oct 18 12:04 Suite7
drwxrwxr-x 9 www-data www-data 4096 Oct 18 12:04 SuiteP
drwxrwxr-x 8 www-data www-data 4096 Oct 18 12:04 SuiteR

master@erp:/var/www/html/suitecrm/data$ ls -al
total 324
drwxrwxr-x 3 www-data www-data 4096 Oct 18 12:04 .
drwxr-xr-x 19 www-data www-data 4096 Nov 9 22:25 …
-rwxrwxr-x 1 www-data www-data 8696 Oct 18 12:04 BeanFactory.php
-rwxrwxr-x 1 www-data www-data 22771 Oct 18 12:04 Link2.php
-rwxrwxr-x 1 www-data www-data 45443 Oct 18 12:04 Link.php
drwxrwxr-x 2 www-data www-data 4096 Oct 18 12:04 Relationships
-rwxrwxr-x 1 www-data www-data 231133 Oct 18 12:04 SugarBean.php

drwxrwxr-x 5 www-data www-data 4096 Nov 6 07:16 .
drwxr-xr-x 19 www-data www-data 4096 Nov 9 22:25 …
-rwxrwxr-x 1 www-data www-data 32 Nov 6 20:43 .htaccess
drwxrwsr-x 2 www-data www-data 4096 Oct 31 19:12 import
-rwxrwxr-x 1 www-data www-data 80902 Oct 31 19:07 IMPORT_Account_1
-rwxrwxr-x 1 www-data www-data 83727 Oct 31 19:11 IMPORT_Contact_1
-rwxrwxr-x 1 www-data www-data 56 Oct 18 12:04 index.html
drwxrwsr-x 2 www-data www-data 4096 Oct 31 08:52 tmp_logo_company_upload
drwxrwxr-x 7 www-data www-data 4096 Nov 6 07:13 upgrades

pgr · 10 November 2018 11:40

Ok, great, and is it working well now?

If not, please gather some info from your logs.

Pay attention to the timestamps so you can relate what was happening in the app when certain ERROR or FATAL messages came up in the logs.

cyberkoos · 19 November 2018 17:15

Hi pgr

No it is not resolved.

These ‘undefined’ boxes does not seem to generate errors (that’s how it appears to me).

Here is log anyway:

Mon Nov 19 16:20:01 2018 [6373][1][ERROR] Pop error level. Try to remove the error_reporting() function from your code.
Mon Nov 19 16:20:23 2018 [6344][1][ERROR] fromUser: Conversion of 2018-11-19 06:56:01 from user format d/m/Y H:i failed
Mon Nov 19 16:20:23 2018 [6344][1][ERROR] fromUser: Conversion of 2018-11-19 14:20:22 from user format d/m/Y H:i failed
Mon Nov 19 16:20:23 2018 [6344][1][ERROR] fromUser: Conversion of 2018-11-19 06:56:01 from user format d/m/Y H:i failed
Mon Nov 19 16:20:23 2018 [6344][1][ERROR] fromUser: Conversion of 2018-11-19 14:20:22 from user format d/m/Y H:i failed
Mon Nov 19 16:21:01 2018 [6373][1][ERROR] Pop error level. Try to remove the error_reporting() function from your code.
Mon Nov 19 16:22:01 2018 [6373][1][ERROR] Pop error level. Try to remove the error_reporting() function from your code.
Mon Nov 19 16:22:01 2018 [6373][1][FATAL] SCHEDULERS: could not get an IMAP connection resource for ID [ 24efd7a7-60af-cd99-3a22-5bd85f821d03 ]. Skipping mailbox [ Converged Group Support ].
Mon Nov 19 16:22:01 2018 [6397][1][ERROR] Pop error level. Try to remove the error_reporting() function from your code.
Mon Nov 19 16:23:01 2018 [6404][1][ERROR] Pop error level. Try to remove the error_reporting() function from your code.

pgr · 19 November 2018 18:10

I would be highly suspicious of a system with “undefineds” showing, that means SuiteCRM is not able to read language files due to permissions problems. Normally this implies that other files will also have problems, and functionality will break.

I am supposing you already did a Quick Repair and Rebuild after repairing the permissions, this is necessary.

You didn’t tell me which functionality problem you’re experiencing now, if any, and what is happening in the UI when those errors appear on the logs.

cyberkoos · 23 November 2018 19:13

Hi pgr

I am happy to inform you that I managed to fix the problem.

In .htaccess you need to comment out:

RewriteRule ^cache/jsLanguage/(…_…).js$ index.php?entryPoint=jslang&modulename=app_strings&lang=$1 [L,QSA]

RewriteRule ^cache/jsLanguage/(\w*)/(…_…).js$ index.php?entryPoint=jslang&modulename=$1&lang=$2 [L,QSA]

RewriteRule ^cache/jsLanguage/(…_…).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA]

RewriteRule ^cache/jsLanguage/(\w*)/(…_…).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA]

And do a ‘quick repair and rebuild’

DO NOT rebuild .htaccess file because that just restores the file back to what it was.

Thanks a lot for your help.

pgr · 24 November 2018 09:46

I am glad you got it working, but I doubt this is the correct solution for everybody. These htaccess entries are more than tested and they work fine. There’s something else meddling here, possibly something in your web server configuration, or still more permissions problems.

Have you already set up your cron jobs (Schedulers)? I hope they are not running as a different user than the one your web server uses, that could break permissions (repeatedly)…