I can successfully send emails from admin account, but not from user accounts. I’ve installed 7.8.12 on the same server and email functions great. Using identical configurations in 7.9.11 the system won’t work.
If I try to use system smtp (from the admin acct) the popup dialog box just spins forever. Inspecting element on this shows a few errors (see attached). Interestingly, when I add a personal outbound server to the user account, a test email can be sent successfully from the configuration window, but again, when composing an email, even after this successful test send, sending fails as described above.
I’ve been on this for a couple of days now. Any ideas? Let me know if I need to provide any info to help solve this…
From the “Create Task” drop down, select “Compose email”.
The popup box will open, and nothing happens. The inspector gives the following error message:
Uncaught TypeError: Cannot read property ‘elements’ of undefined
at n.fn.init.$.fn.openComposeViewModal (sugar_grp1_jquery.js:7660)
at HTMLAnchorElement.onclick (/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DOpportunities%26offset%3D1%26stamp%3D1517426362056991800%26return_module%3DOpportunities%26action%3DDetailView%26record%3Df2e24626-4653-20b6-85d7-5a7216a04e60:1)
@ryanf I understand it should give a proper error, not just fail, but on the demo you don’t have a configured email account, so it’s a weird test case…
It’s not necessary for now, give me some time to look into this. I won’t be able to fix it myself but I will try and bring this to the developer team’s attention tomorrow.
After very laborious bug hunting, this is what I understand about the bug now. There are two ways (not good screen design!) to set up user’s outbounds:
User Profile->down to the bottom->Settings->Mail Accounts->Mail Accounts (the top half of the screen)->ADD(or EDIT) This one sends correctly, and has From name fields.
User Profile->down to the bottom->Settings->Mail Accounts->Outgoing SMTP (lower half, list box)->ADD (or in the list view, EDIT icon) This one doesn’t send, and doesn’t have these fields.
So you’re probably using the one that doesn’t work, and the workaround is to use the one that does (until the bug is fixed, or better yet, the useless screen is dumped from the app)
@arkygeek do you mean that the account shows in the “From” dropdown list on the Compose window? If so, you don’t have the same problem I was mentioning, you have something different.
Hi there. Well, I think I have figured out specifically where the problem is!
I did a clean install of 7.10.7 and the email worked. Baffling. I spent most of the day exporting and importing, tweaking, etc, and then to my dismay I was no longer able to send emails again!
BUT
I figured out that the problem occurs when you try to use a Signature. Delete the signature, and it works. Add one, it fails.
Hope this replicable on your end. If anyone can verify this, I guess a bug should be filed?
If you can’t find a similar issue already on GitHub, I’d say creating a new one is a good move. Since you now have a clear “steps to reproduce”, it should be quick to check on a clean system. Thanks for reporting!
