unable to send emails from user accounts 7.9.11

šŸ’¬ General Discussion
1

I can successfully send emails from admin account, but not from user accounts. Iā€™ve installed 7.8.12 on the same server and email functions great. Using identical configurations in 7.9.11 the system wonā€™t work.

If I try to use system smtp (from the admin acct) the popup dialog box just spins forever. Inspecting element on this shows a few errors (see attached). Interestingly, when I add a personal outbound server to the user account, a test email can be sent successfully from the configuration window, but again, when composing an email, even after this successful test send, sending fails as described above.

Iā€™ve been on this for a couple of days now. Any ideas? Let me know if I need to provide any info to help solve thisā€¦

Jason

2

I think there is something wrong, other people are having this problem, but Iā€™m having a hard time tracking this down.

Iā€™m on it, but if you have any extra info, that might help.

  • your versions of OS, database, web server, PHP

  • have you configured an inbound email account for that user?

3

I have this exact same problem

Here is a way to reproduce this with the demo.

  1. https://demo.suiteondemand.com/index.php (use username: will, password: will)
  2. Navigate to Sales/Opportunities
  3. Select the name of any opportunity.
  4. Open the ā€œActivitiesā€ subpanel
  5. From the ā€œCreate Taskā€ drop down, select ā€œCompose emailā€.

The popup box will open, and nothing happens. The inspector gives the following error message:

Uncaught TypeError: Cannot read property ā€˜elementsā€™ of undefined
at n.fn.init.$.fn.openComposeViewModal (sugar_grp1_jquery.js:7660)
at HTMLAnchorElement.onclick (/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DOpportunities%26offset%3D1%26stamp%3D1517426362056991800%26return_module%3DOpportunities%26action%3DDetailView%26record%3Df2e24626-4653-20b6-85d7-5a7216a04e60:1)

4

@ryanf I understand it should give a proper error, not just fail, but on the demo you donā€™t have a configured email account, so itā€™s a weird test caseā€¦

5

Yes, I have successfully configured inbound email.

Linux version 3.10.0-714.10.2.lve1.4.65.el7.x86_64 (mockbuild@build.cloudlinux.com) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-16) (GCC) )

PhP 7.0

not sure about the rest offhandā€¦

6

If it would be helpful, I can give you a login if you want to see for yourself <??>

7

Itā€™s not necessary for now, give me some time to look into this. I wonā€™t be able to fix it myself but I will try and bring this to the developer teamā€™s attention tomorrow.

8

great, thanks for the help :slight_smile:

9

I think this is the same as my issueā€¦ https://suitecrm.com/suitecrm/forum/feedback/17494-can-t-send-email?start=30#59165

watching with interest! ā€¦

10

Has there been any progress on this issue? Stuck on older release until this is resolvedā€¦ Happy to help in any way if I can.

11

After very laborious bug hunting, this is what I understand about the bug now. There are two ways (not good screen design!) to set up userā€™s outbounds:

  1. User Profile->down to the bottom->Settings->Mail Accounts->Mail Accounts (the top half of the screen)->ADD(or EDIT) This one sends correctly, and has From name fields.

  2. User Profile->down to the bottom->Settings->Mail Accounts->Outgoing SMTP (lower half, list box)->ADD (or in the list view, EDIT icon) This one doesnā€™t send, and doesnā€™t have these fields.

So youā€™re probably using the one that doesnā€™t work, and the workaround is to use the one that does (until the bug is fixed, or better yet, the useless screen is dumped from the app)

I hope this helps.

12

No matter how I go about this, the result is the sameā€¦ it wonā€™t work. :frowning:

Has anyone been able to get this working, anywhere?

I should noteā€¦ the send test email has always workedā€¦ but when you go to the emails, and try to compose and then send, this is where it hangs up.

13

@arkygeek do you mean that the account shows in the ā€œFromā€ dropdown list on the Compose window? If so, you donā€™t have the same problem I was mentioning, you have something different.

And have you tried the SMTP debugging procedure here?
https://suitecrm.com/suitecrm/forum/suitecrm-7-0-discussion/16507-mail-stopped-working-error-smtp-connect-failed#55682

If your problem is from the SMTP server, you can get a better error message with that.

(Warning: Donā€™t post the logging results from that procedure here without obfuscating, they contain your password)

14

Hi there. Well, I think I have figured out specifically where the problem is!

I did a clean install of 7.10.7 and the email worked. Baffling. I spent most of the day exporting and importing, tweaking, etc, and then to my dismay I was no longer able to send emails again!

BUT

I figured out that the problem occurs when you try to use a Signature. Delete the signature, and it works. Add one, it fails.

Hope this replicable on your end. If anyone can verify this, I guess a bug should be filed?

Jason

15

If you canā€™t find a similar issue already on GitHub, Iā€™d say creating a new one is a good move. Since you now have a clear ā€œsteps to reproduceā€, it should be quick to check on a clean system. Thanks for reporting!