Unable to send email from compose mail in 8.2.4 but test email works

SuiteCRM Forum - English Language
#1

Hi all,

I’ve been attempting to send a test email via the compose email function under ‘Emails > compose’ in version 8.2.4. I have successfully sent several test emails and I’ve fixed the bug with the ‘TLS’ config item not persisting as mentioned in another thread so that all works fine.

I wanted to do a small test campaign but before that I thought I’d attempt to just compose a regular email from the compose email view.

Unfortunately when I go to send the email it says: “Error Sending Email. Please contact your administrator for assistance.”.

I’ve had a look at where I think the suiteCRM log is on the server and I can’t see any mention of the failed email. it’s a bit strange though because the last entry in the log file is from late yesterday. I also had a look at the ‘Diagnostic’ report from the front end administrator panel and this too only shows errors from yesterday when I set this up.

Is there any way to debug or see why it’s failing… I’m not sure which other logs to check.

Thanks for any help or direction.

#2

I’ve found the maillog for postfix (what I’m using to send email from the server) and I can see no entry into the logs when I attempt to use ‘compose email’. It only generates anything when I use the administrator test email account.

#3

I found the incredibly simple solution to the problem. The reason it would not send is because ‘Users may send as this account’s identity:’ check box was not checked in the email settings window. Crazy that the reject text didn’t just say that this was the reason.

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