Hello Catherine,
There are three fields in the users table, which seem to “activate / deactivate” the 2FA.
Set these to:
- totp_secret = NULL
- is_totp_enabled = 0
- backup_codes =
[]
And then, the user can login again and re-activate the 2FA.
Then, it’s important to copy and paste the backup codes into your password storage app.
Afterwards, the fields are being filled again (with encoded values - so it’s not possible to simply copy them and use them).
