Unable to Merge Contacts

đź’¬ General Discussion
1

I need to merge two contacts together. When I select them in the “Contacts” view and select “Merge” I just get a white screen. The contacts aren’t actually merged. What could be causing this and how could I fix it? I don’t seem to be getting any unusual errors. Is this a known bug?

Thanks in advance! :slight_smile:

2

So it looks like this is the PHP fatal error:

[11-May-2015 19:06:51 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in [DIRECTORY]/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Index/SegmentInfo.php on line 2072

I’m guessing that means I need to increase the amount of memory available to PHP. What’s the reccomended memory allocation for Suite?

The install guide says at least 128M, which is what I have as my “memory_limit”…

3

Same error message on same line when creating a case.

Have you found a solution?

I have 134217728 bytes for Allowed memory size and I tried to allocate 12288 bytes.

One solution would be to stop AOD Index, but I would prefer to really solve the problem…

Thanks in advance…