Unable to create case through email

i am unable to create case through email in SuiteCRM.
Inbound process is created with create case from Email to yes.

Hi, welcome!

Please check if you have configured your Scheduler jobs, and if they are running successfully.

Also, this will help you know what information it is good to provide in a post:

I faced the same situation

Hi @ashudubeynsk & @james11,

After checking out what @pgr said,
Could you ensure that the email is visible within the emails module, if this is the case then try running php -f cron.php from the root directory of your CRM (Assuming your using linux) which may prompt the CRM to create the email into a case record otherwise can you ensure that your email credentials are valid for the mailbox created.

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Thanks it works. my cron.php was not running. which it set to running mode and issue resolved.

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