Ticket creation is sending more 100 emails.... each time.

đź’¬ General Discussion
1

Hi guys. Is anybody else has also met this problem?

Each time we are now creating a ticket… more than 100 mails are sent to the user “Assigned to”
No particular error log but time of creation is very long (35-45 s to create the ticket).
Running under Version 7.1.4 - Sugar Version 6.5.18 (Build 1110)

Thanks to highlight!

2

Hi gips,

How many occurrences of the users email address are in the CRM?

Have you checked against the case, to see if all of the emails are logged there in the history?#

Thanks,

Will.

3

Hi will,

How many occurrences of the users email address are in the CRM?
Only one, if i understand your question correctly…

Have you checked against the case, to see if all of the emails are logged there in the history?
Where do you verify this Will? I mean the address support@xxx used to send the tickets does not have history… it is also a groupmail adress. The only way to verify this is to receive 80 email alerts from the same ticket in my mailbox

4

In fact, when I click to create a ticket, the CRM does not stop to send to send hundreed emails till I close my navigator. It is the same issue for the other users.
I have to erase my cache to be able to connect a new instance.

The logs associated:

Tue Dec 16 15:12:18 2014 [63624][1][FATAL] SMTP -> ERROR: Failed to connect to server. Code: 0 Reply:
Tue Dec 16 15:12:18 2014 [63624][1][FATAL] SugarPHPMailer encountered an error: The following From address failed: support@xxxxxxxxx.com
Tue Dec 16 15:12:18 2014 [63624][1][FATAL] AOW Array
(
[Cases] => a8b53590-e2aa-cff8-7e2e-5490394c7ec4
[Users] => 1
[Accounts] => 49612b10-5a8c-e5d6-0eb4-547e9b1b5100
[Emails] => 851a084a-1966-2c47-2e42-54903c7cc20c
[AOP_Case_Events] => 39ad0c4d-9a39-5e3b-d295-5490395b7c9e
[SecurityGroups] => 1330572b-4a6e-d4fa-13f4-532a848c124d
[Opportunities] => 210b2003-3cc0-cbab-5222-53f36fa70bc0
[Contacts] => d8595390-3dd4-a88d-a839-547e9b119ac7
[AOS_PDF_Templates] =>
)

Tue Dec 16 15:12:23 2014 [63624][1][FATAL] AOW Array
(
[Cases] => a8b53590-e2aa-cff8-7e2e-5490394c7ec4
[Users] => 1
[Accounts] => 49612b10-5a8c-e5d6-0eb4-547e9b1b5100
[Emails] => 851a084a-1966-2c47-2e42-54903c7cc20c
[AOP_Case_Events] => 39ad0c4d-9a39-5e3b-d295-5490395b7c9e
[SecurityGroups] => 1330572b-4a6e-d4fa-13f4-532a848c124d
[Opportunities] => 210b2003-3cc0-cbab-5222-53f36fa70bc0
[Contacts] => d8595390-3dd4-a88d-a839-547e9b119ac7
[AOS_PDF_Templates] =>
)

Tue Dec 16 15:12:33 2014 [63624][1][FATAL] AOW Array
(
[Cases] => a8b53590-e2aa-cff8-7e2e-5490394c7ec4
[Users] => 1
[Accounts] => 49612b10-5a8c-e5d6-0eb4-547e9b1b5100
[Emails] => 851a084a-1966-2c47-2e42-54903c7cc20c
[AOP_Case_Events] => 39ad0c4d-9a39-5e3b-d295-5490395b7c9e
[SecurityGroups] => 1330572b-4a6e-d4fa-13f4-532a848c124d
[Opportunities] => 210b2003-3cc0-cbab-5222-53f36fa70bc0
[Contacts] => d8595390-3dd4-a88d-a839-547e9b119ac7
[AOS_PDF_Templates] =>
)

Tue Dec 16 15:12:42 2014 [63624][1][FATAL] AOW Array
(
[Cases] => a8b53590-e2aa-cff8-7e2e-5490394c7ec4
[Users] => 1
[Accounts] => 49612b10-5a8c-e5d6-0eb4-547e9b1b5100
[Emails] => 851a084a-1966-2c47-2e42-54903c7cc20c
[AOP_Case_Events] => 39ad0c4d-9a39-5e3b-d295-5490395b7c9e
[SecurityGroups] => 1330572b-4a6e-d4fa-13f4-532a848c124d
[Opportunities] => 210b2003-3cc0-cbab-5222-53f36fa70bc0
[Contacts] => d8595390-3dd4-a88d-a839-547e9b119ac7
[AOS_PDF_Templates] =>