Can I add one mailbox to multiple users or would that cause problems?
Have a look at the documentation regarding “group email accounts”
Not sure but is this what you refer to? I tried this, but I can’t use this for my users to open a shared inbox. Maybe I’m wrong or missing the point.
Group Accounts
Group accounts are used when you need several users to be able to view and send email from > one mail account, for example a support or sales mailbox. Group accounts can be set up to automatically import emails and create Cases from incoming email.
Group accounts must be set up by an Administrator. Access to a group account must be granted by an Administrator.
Set up a group account from the Inbound Email page.
Why not? I am not completely familiar with this feature, but if you follow the docs carefully this should be possible…
Somehow if I create a group account and I add inboxes only the administrator can see them. Maybe this is a security/role issue, but I can’t find any good information on this. I now assume that the group accounts will create Cases and then the other users with access to those cases can view the “email”. But I want the user to have direct access to a shared inbox. If you have more information or know where I can find it that would be great.
There is a setting somewhere to allow users to use an account. it’s mentioned in the docs.
OK great any idea where I can find it? I will look for that option sounds much better than adding one email account to many users.