Hello,
Since we’ve restored our CRM database, it seems that the arrow to move from one page to the other in the Contacts listed under a company doesn’t work (either the one to go to the next page or the one to go to the last page).
Is there something we should do?
Thanks,
Kind regards,
Regine
Hi Régine,
Have tried resetting permissions and run a quick repair and rebuild?
In addition you should also check your logs to see if there are any errors.
Ok, i’ll do that and let you know, thanks Amariussi! 
Hello,
I’ve tried running a diagnostic, but it gets stuck at 15%, a quick repair, it didn’t change anything, I checked the log file but I can’t see any error related to this:
This is an extract of the log file:
Fri Jul 10 09:52:50 2015 [12610][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] Query Failed: Select id, email_address from email_addresses where id in (): MySQL error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘)’ at line 1
Fri Jul 10 09:52:50 2015 [12610][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] project_resource for projects_contacts_resources failed to load
Fri Jul 10 09:52:50 2015 [12610][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] project_resource for projects_contacts_resources failed to load
Fri Jul 10 09:52:50 2015 [12610][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] error loading relationship project_resource
Fri Jul 10 09:52:50 2015 [12610][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone Europe/Berlin. Please set date.timezone=“Europe/Berlin” in php.ini!
What is strange is that in the test version (which was a restored version of the same database at an earlier time), we don’t have that problem…
We are planning on updating the system to the latest version (we have the Version 7.2.1, Sugar Version 6.5.20 (Build 1001), and we’ve noticed that there was a Version 7.2.2 available now, but as the version of the test database is the same as the live one, the problem shouldn’t be linked to the version…
Do you have any other idea?
Thanks!
Regine
Hello,
We have updated Sugar CRM, but the problem remains. I also noticed that we cannot sort the information in the different columns.
On the other hand, when we are in the lists of Contacts or Accounts (not in sub-categories), the arrows function and we can sort the information in the different columns.
I’ve asked another user to check, but he has the same problem.
Could you please help?
Thanks,
Kind regards,
Regine
Hello,
This is really a serious bug for us…
Could you let me know what we should do to solve the problem?
Thanks,
Kind regards,
Regine