SuiteCRM v 7.3.1 installation - cannot proceed to step 6/8

šŸ“¦ Install & Upgrade Help
1

Hi,

am trying to clean install v 7.3.1. I got stuck on step 5. No matter what I do, Suite reports me an error (The passwords provided for the SuiteCRM database user do not match. Please re-enter the same passwords in the password fields.). Also, layouts are broken. See attached imageā€¦

Any ideas?

2

Hi,

I have the same issue.
Iā€™m trying to debug it and for now I only found that the value of the field setup_db_sugarsales_password isnā€™t passed from the form (so itā€™s not saved in $_SESSION and it results different from setup_db_sugarsales_password_retype)

3

If you are on a Linux machine: have you set file permissions correctly before starting the install procedure?
Once done you have to check that config.php also has the correct settings.
There are plenty of threads in the forum explaining how to set permissions. including scripts to help you do it from the browser.

In addition you should also check both the webserver/php and sugarcrm log files.

4

Hi,

permissions are ok.

lyisia is right, form submission is brokenā€¦ Does someone run some tests before version is released?

5

I found that if you set the database user ā€œsame as adminā€ you can go on with the installation. Then you can modify user and password in config.php file.

As you can read here https://suitecrm.com/forum/installation-upgrade-help/894-installing-7-0-2-cannot-define-user-to-create-password-issue this is not a new issue

6

Hi.

As Lyisia i check the ā€œSame as adminā€ option to go on with installation.