Hello Mac-Rae and Pgr.
Thanks a lot for your answers however dont see how to implemente what we need exactly with your suggestions.
What we do is, automatically with a meeting after_save hook, send an email that includes the public link of the survey created in SuiteCRM. The customer (Account/Contact) recevies the mail and by clicking in the link they fullfil the survey with their answers.
First suggestion from Mac-Rae would be a great solution, the problem is how to get the Account/Contact identifier to relate the survey answers with that identifier. The email gets to the customer but they access to the Survey in "public"mode, they do not need to use any login/password… etc… and I dont want to ask them to introduce their mail address, name…
Second option explained by Pgr it could be an option, problem here is how to do this “automatically”. I have readed the documentation, and see that I can create a Campaign of type “Survey” and once the mail is sent to the customer, SuiteCRM will link the Account/Contact to the answers… but problem here is that I would have to create the Target List manually everyday, and send the campaign mails manually everyday also. What we try to do is to send the mail right after the agent closes the meeting as “held” in SuiteCRM so the customer has the answers fresh.
Sure there is no way to introduce a parameter/identifier somehow in the public link of the survey that is sent to the Account/Contact by mail, and then save that identifier as a field in the survey response?
Cheers