SuiteCRM Notifications (Alerts) not working on out-of-the-box installation?

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#1

Hi

I just installed a fresh instance of SuiteCRM 7.5.1 and Notifications (Alerts) are not working - no alerts are ever shown in notification box. Alerts table is empty.

PHP and SuiteCRM error logs are showing no errors whatsoever.

I read the documentation and it seems that notifications should be working out-of-the-box without any configuration.

Please check the screenshot.

#2

You need to enable on a user by user basis

Admin … Users … edit user … advanced tab … enable desktop notifications

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#3

Hi

I tried enabling desktop notifications for a user as well but that didn’t help.

I understood that “enable desktop notifications” per user only enables browser desktop notifications and that SuiteCRM notifications will work regardless of this per-user setting (green reminder count going red and allowing me to see reminder details).

Somehow alerts table stays empty when I add new calls with reminders and periodic get alerts ajax request returns only “No Current Notifications”.

#4

Strangely if I populate alerts table manually everything works as expected.

I will try to install SuiteCRM 7.5.1 on a different server now.

#5

I have installed a fresh version of SuiteCRM 7.5.1 on ubuntu 14.04 machine. When I create a call or a meeting & set reminder, that setting is not applied to that record. With logs investigation I have noticed that following values are set as -1,
reminder_time, -1,
email_reminder_time, -1,

This is working perfectly fine on V7.2.0

Any suggestion what is wrong.

Regards,
Rajendra

#6

Those values are no longer used to determine the reminders. It is handled by the reminders, reminders_invitees and alerts tables.

#7

Hi…
I did all this but still alerts are not working.,.
Can you suggest any other option for achieving the same.

Thank You…

#8

Same here. Running SuiteCRM 7.7.3 on Mac (MySQL/PHP)

Desktop Notifications enabled in user settings (and I see confirmation from Mac Notification Center). -> Logged out of SuiteCRM and logged back in.

I create a meeting with pop-up reminder activated and set to 15min prior to start time.

Time’s up. No notifications, whether on system nor in the top right of SuiteCRM interface.
I do however see respecitve entries in the reminders and reminders_invitees tables. Table “alerts” however remains empty.

I’d be looking forward to this working! We’d start really using SuiteCRM for tasks, reminders, etc.

#9

I have the same problem, alert notifications don’t work only if I change the date format from mm/dd/yyyy to dd/mm/yyyy.

If I leave the default preference notifications work fine.

Any solution?

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#10

interesting! we use date format dd.mm.yyyy.

Bug has been posted in the meantime: https://github.com/salesagility/SuiteCRM/issues/2246

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#11

Hi All,

I too faced the same Issue . Though I had created my meetings and calls with popup Alert , I didn’t find any Alerts in the Header of the SuiteCRM Site. Please help me to solve this Issue. herewith i had attached the Snap of my screen.

#12

Hi all,
in the last 7.8.6 LTS version the bug is not resolved.

#13

Correct me if I’m wrong. According to the bug reported above, shouldn’t the alerts start working if I change the Local settings Date Format to DD/MM/YYYY?

I tried that and it still isn’t working.

#14

We still have the same problem in 7.9.8 - opened an issue on Github.

#15

Fix available here: https://github.com/salesagility/SuiteCRM/issues/4832

Will hopefully be merged soon