Provision to receive, save and tag official email in the CRM. Whenever the user send an email to the prospect from his email (:eg-qwerty@gmail.com) he should be given a provision to add the CRM credential as a bcc (:eg-qwerty@crm.com) and the same mail should be received, stored and tagged by the system for future references
Have a look at the Documentation, and set up a demo server that you can experiment with.
Learn about
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importing email (creates a copy of the email inside SuiteCRM)
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“group emails” which are able to automatically link emails to existing cases, etc.