I have setup Case module in SuiteCRM everything is working fine. I have setup crm@mydomain.com as a main system email for sending emails, and i have created Inbound email with different email id ticket@mydomain.com.
It creates a case when someone email also not problem there. The issue i am facing is case email with Case ID sent to the user is from crm@mydomain.com and not from ticket@mydomain.com. So when that person reply to that email it goes to crm@mydomain.com and the case is not updated with any note. And if the person reply and change the email to ticket@mydomain.com i get the note in the Case.
I have kept ticket@mydomain.com as Reply to Email still getting the same result. I am very new to this SuiteCRM, so i am not able to find out a setting from which my SuiteCRM sends Case related emails with ticket@i7solutions.in.
I have also created a second Outbond email as ticket@i7solutions.in however how to make it a default Case reply email i am not able to figure it out.