SuiteCrm 8 / Fresh Install - Incorrect credientials

Hi All,

when trying to install SuiteCRM 8 on Php 7
After 1st launch I am able to see a limited interface, then after using the same id/pass I cannot connect anymore and I get the following message : “Incorrect credentials …”

Is anybody have a solution ?

Best Regards,

You must use PHP 8.1 or 8.2.

Hello @sguillon

For SuiteCRM 8 installation, you must check compatibility-matrix before installing it.

And for the wrong credentials you are getting, once you check the credentials for the database and the instance entered during installation.

I hope this will be useful for you. Let me know if you have any further questions.

Thank you.

You could check your config.php file. check ‘dbconfig’ line.

  'dbconfig' => 
  array (

Hi Chirag,

the credentials work at the 1st launch (but with a limited interface)

Its when you try the 2nd time that the credentials are announced as “wrong”

we checked and this is correct.


Maybe it is issue related to DB. Could reload/configure your DB and check.

Also check issues on GitHub page.