SuiteCRM 8 blank page when importing records

💬 General Discussion
1

Had an issue when importing records into SuiteCRM 8. After the field matching step I get a blank screen.

It seems to occur if I have more than a few fields to upload. Spent hours trying to figure this out, going through all the logs (nothing), re-setting permissions, trying to change up my CSV file, saving the CSV file with different software, changing the CSV language, etc. to no avail!

By sheer fluke on the blank page I happend to scroll on my mouse and the next step was there at the top of the screen! It’s some kind of styling issue, not an error. It was there all along.

Hopefully this saves someone else hours of troubleshooting. This would have been more obvious if the scroll bar on the right in SuiteCRM had a little more contrast!

2

Could try to check what are those CSS properties by inspecting on it and share here?

So, we could try to modify it.

3

I have the same problem, how can I fix it? and when I try to log back in it ask me for credentials and then BLANK PAGE

4

That’s a different problem. If you have a blank page after login it’s likely a 500 error. Not the issue I was experiencing. You’ll have to review your PHP logs and see what the 500 error is. (90% of the time it’s file permissions).