SuiteCRM 8.7.1: Can't login?

My password is on the complex side but the one I am using doesn’t have any of those characters. As someone else suggested – try a simple password. However, I think I would have to change the password in 2 places – 1 in the config.si.php and 1 in the database in the users table. Does the password have to be hash-encoded in the database?

jp

Did you ever solve this? +1

What issue are you facing?

Can’t login after upgrade to 8.7.1

You may need to set permission and ownership again to files.

Also, clear symfony cache

Last option, you may need to update password for admin from the DB.

Done all that except updating the password.

No one’s password works.

That’s weird! Sounds like DB connection lost.

Check db config in config.php

Also, check if your mariadb running or not.

sudo systemctl status mariadb


DATABASE_URL=

OK thanks for that tip!!!

I’m back in.

My .env-local I think was messed up.

2 problems:

  1. my APP_Secret was missing, so I generated a new one.

  2. In the password, special characters were wrapped with%% which I removed, and also I appened this on the end:

?serverVersion=8.0&charset=utf8mb4"

Now I can login again!