Any help would be greatly appreciated.
Same with me. And no one here has seen this?
thanks - that link explained a bit more about the rewrite rules in the .htaccess file. This lead me to try the rewritten request for the Import language strings java script - ie https://my.web.site/suitecrm/index.php?entryPoint=jslang&module=Import&lang=en_us - this results in the page loading with a warning dialog:
Hopefully this will lead to the right area to look for the bug.
BTW, In the mean-time I have added the following rule to the .htaccess file:
RewriteRule ^cache/jsLanguage/Import/(…_…).js$ cache/jsLanguage/Import/$1.js [L,QSA]
This appears just above the normal rewrite rule and allows the cached file to be loaded.
This now allows the import process to work without the undefined prompt.