Suite Email Setup with 1&1

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hi

I am using the community edition and am having problems setting up my email. I’m using a 1&1 account and cannot get it to accept the incoming and outgoing mail settings.

I’m setting it up in Admin/ Email Settings but get the following message when I set it up.

Error:SMTP Error: The following recipients failed: myemailaddress

I need to be able to send emails from within Suite and add staff members with staff emails.

Can anyone help please?

Thanks,

Iain

2

Hi Iain,

You need to ensure you have the full credentials for your mail server.

Checking the sugarcrm.log can help debug.

Thanks,

Will.

3

My system is happily using 1&1 for mail services, so I know it is possible.

AT what point does the error appear? Before or after you click the test settings button?

4

Hi thanks for responding.
The problem occurs when I click the send test email button.

I’m using the following settings;

I’m using admin@featherstonemedia.co.uk as my email address.

SMTP Mail Server: should I be using smtp.1and1.co.uk or auth.smtp.1and1.co.uk

The error message has a button in the bottom right hand corner saying: undefined

5

Sorry Iain, I missed your update.

Here is a screenshot of my SMTP settings which work flawlessly.

6

Hi Sorry for the delay in replying. The settings still did not work and its still saying the same error message after I click Send Test Email.

Error:The following From address failed: .co.uk

Do I have to set anything else up first? Should this not be really straight forward?