Suite CRM Email help

💬 General Discussion
1

Hi,
I’m running suite 7.7.1 and between yesterday and today my system email has stopped working. The odd thing is - it has only stopped working from my email panel - as in the page that shows all emails, under the ‘all’ menu item > emails.

Error = “exception occurred” as the title of the dialog box and “Forbidden” in the dialog.

I Steps taken = successful send from outgoing email configuration, successful receives email, successful send from c panel webmail. Also tried different browsers. The system receives emails fine.

Any assistance would be appreciated - it is odd indeed!

Note - I’m not an advanced dev like most of you guys…

Cheers,
J.

2

I have also found issues with the email all of a sudden.

I can compose an email from new to a lead or whomever, but, if I have received an email from a lead and I import that email into SuiteCRM, then try to reply that email from within the lead, I am know getting “Forbidden” so I have to go and create a new email within that lead.

This is also happening if I don’t import an email into the database and just try to reply to the email from the SuiteCRM email section. Keep getting Forbidden each time.

Oh and must upgraded to the latest SuiteCRM - 7.7.3 from 7.7.1 - wasn’t happening in 7.7.1 but just started doing it yesterday so upgraded to 7.7.3 - still happening.

3

Since posting this - my dashboard has now gone. Totally gone - big white blank space. No errors to report - tried ‘repair’, hmmm.

4

I am also encountering issues with the outbound email on SuiteCRM 7.7.3. Tried out the all the suggestions listed at https://github.com/salesagility/SuiteCRM/issues/1123 but none of them worked for me.

Log file is showing the following error.

Tue Aug 30 07:09:06 2016 [713549][1][FATAL] SugarPHPMailer encountered an error: An outgoing mail server is not configured to send emails. Please configure an outgoing mail server or select an outgoing mail server for the mail account that you are using in Settings >> Mail Account.
Tue Aug 30 07:09:06 2016 [713549][1][FATAL] SugarPHPMailer encountered an error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

5

Still having issue with trying to reply to an email or forward to an email.

Everything working fine until I click the Send button and then just get “Forbidden”

Version 7.7.4

6

Anyone found a fix for these. Annoying not being able to reply to an email - and having to cut and paste into a new email.

7

Almost 3 weeks and no response to this post.

Is there a fix for this email bug - its a real pain not being able to reply to an email from withing SuiteCRM.

8

Have you tried recreating the email account in SugarCRM?

I know it’s a pain, but sometimes that seems to fix problems

9

Thanks - if I do this what effect will it have on my emails currently stored in the CRM or sitting in the mailboxes.

10

Hello,

If the email account is solved and newly created nothing happens with the deposited emails. Nothing disappears. What is imported remains as well.

After an upgrade, this approach actually helps sometimes.

Which PHP version do you use? We also need this PHP-Mailer very urgently, but we have found that it works only with PHP 5.3 and 5.4. PHP-Mailer is on the roadmap and we are curious about the compatibility with newer PHP versions.

For an upgrade you need at least PHP 5.5 - but we change to 5.3 again after each upgrade because otherwise our instance is not running - at least not so far.

11

I can confirm that email runs fine up to PHP 5.6.26

Email also seems to function fine under PHP 7.0, but there are major issues with other suiteCRM modules - marketing campaigns don’t update for instance.

12

Hello Blloyd,
Yes, I can confirm that. This often depends on how old the instance is. We still have some modules that are not upwards compatible. This requires reworking in many places.

With a new installation I could not find any difficulties, since everything should work. Every project, just as fast as SuiteCRM, you should give your time and look for the causes quite calmly.

13

Still no joy - have deleted email accounts and started again but am still getting the “Forbidden Error” every time I try to reply to an email.

Is anyone else experiencing this. It’s extremely annoying as I can’t use the CRM now for emails - I have to use Outlook to reply to an email then make sure I BCC my mailbox so that I can then import that email to a client in the CRM.

14

Have you checked/reset the permissions on your installation? You could be a victim of the very typical permissions degradation problem.

15

No idea actually - what do I need to do? Never had to that until I installed an update and it hasn’t worked since. Everything else in the CRM works fine, just an issue with the email, so if the rest of site is working ok, would permissions not be the issue?

16

If you Google you’ll find many pages with instructions about fixing permissions. One such page is the SuiteCRM installation instructions in the wiki, whgich suggests this:

    sudo chown -R www-data:www-data .
    sudo chmod -R 755 .
    sudo chmod -R 775 cache custom modules themes data upload config_override.php

That is assuming you’re using Linux and that your Apache user is www-data and belongs to a group called www-data. If not, you’ll need to find out which user your Apache is running under.

Permissions issues have very varied manifestations and causes. Sometimes it’s the upgrades that cause them. Sometimes they affect just one part of the system while the rest runs fine.

Good luck.