Stuck on Confirm Layouts

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Trying to upgrade my SuiteCRM to 7.8.5 from 7.8.3. The problem is that I’m stuck at “Confirm Layouts” when pressing “Upgrade Wizard”. After I press “next” and says it was “The following layouts were merged successfully:”. Then I press “Upgrade Wizard” once again and the whole process has to be repeated. I can’t seem to get past the “Confirm Layouts”.

2

Hi

you might need to check your permissions. Also, try a Quick Repair and Rebuild (if you haven’t tried it already).

Finally, you should have some clues in your logs, including in upgradeWizard.log.

1 Like
3

What kind of permission does the different files require?
I have already tried the quick repair and rebuild, does nothing.

4

From the installation instructions:

    The system user that your web server uses varies depending on your operating system. Common web server users are as follows:
        apache (Linux/Apache)
        nobody (Linux/Apache)
        IUSR_computerName (Windows/IIS) 

If you are unsure how to set your web server user on your operating system, contact your web server host. 

    Set the following permissions on the SuiteCRM directory(Linux):

        sudo chown -R www-data:www-data .
        sudo chmod -R 755 .
        sudo chmod -R 775 cache custom modules themes data upload config_override.php

First of all you need to know what user your web server is running under, so you can give the appropriate chown command.

5

That did the trick. Thank you very much. :slight_smile:
Some of the permissions must have been altered or something.

6

Glad it’s working now!

But you should make sure your permissions don’t degrade again. Despite several hundred forum threads claiming that it’s “normal”, happens all the time with SuiteCRM, etc., I can assure you it’s just a matter of getting your configurations right, and it shouldn’t happen ever again.

So check these two things:

  • are your cron jobs running as a different user? They souldn’t. Especially if it’s “root”. See this.

  • do you have the correct configurations in config.php? Make it like this:

'default_permissions' =>
array (
'dir_mode' => 02775
'file_mode' => 0755
'user' => '<youruser>', // you must replace <youruser> with the actual value
'group' => 'yourgroup', // you must replace <yourgroup> with the actual value
),
7

What value does and has to be?
In my config, they’re just empty.

8

Whatever your web server user is, I don’t know. You didn’t even tell me what OS you’re running…

If you used user “www-data” and group “www-data” in the commands above, and it worked well, then that should be it.