some questions

I think there is no better crm than suitecrm.

  1. How can edit the email template? there is way to edit?
  2. when customer receive email fro open case, the first line is
    ========== Please reply above this line ==========
    but reply to this message and write above this live, suitecrm create a new case. Is it normal? It not be update the same case/ticket?

Hi there,

1.) You can edit email templates by hovering over ‘Emails’ in the top bar when you are in the email module and clicking ‘View Templates’ which will list all email templates.
2.) If someone responds to a case email, it should update the case not create a new case. It may create a new case if they change the subject as this cannot be changed or this will not work with the logic for AOP/cases.

Thanks,

Will.

It’s much strange, because I’ve just setting new email address into “email setting” and inblound email (same email address) but always sugar send email to customer from the oldest email (info) and email to operator from other oldest email address.

SOLVED!
the wrong email was setting in AOP
question: is it possible relate case to contact insted of company?

Hi there,

Yes you could create a relationship in studio to relate the case to a contact.

Thanks,

Will.

A short question to the ========== Please reply above this line ========== mails.

Is there a opportunity to stop them? Cause some users don’t want to recieve them.

Thanks

Please do not hi-jack old topics. If you don’t want update emails to go out, deselect them in Admin -> AOP Settings and also Admin -> Inbound Email.

Thanks,

Will.