SMTP works only with test email, fails everywhere else

đź’¬ General Discussion
1

Hi!

I am using 7.8.1 Bitnami distribution on AWS.

I am facing some problems with outgoing email after changing the email account and user - we created a dedicated one. It used to work well before.

In admin, mail settings, when I click Change Password and input the right user and email password and click send test email, everything works fine, the email is sent.

However, if I save that very right password and try to send a test email again, I get an error SMTP Connect() Failed. If I click Change Password and retype it, the test email starts working again. If I save and try again, another failure.

It seems like the system not saving the new password. I have done quick rebuild & repair several times.

Any tips?

Thanks in advance.

2

I have seen this issue before there was a bug with the saving of the password. However I am not sure if it is solved yet…

It would be nice to try it in the latest version (7.8.4). I don’t recommend that you install 7.9 now (though I hope next week the bugs will be fixed).

3

Solved! Just updated to 7.8.3 and everything is working ok!

4

Hi,

I am still experiencing this problem with 7.9.

Is there a workaround?

Cheers

5

The test seems to pass if the same smtp details are used in Admin>Email Settings and ALSO in Admin>Outbound Email

6

Bungle, you are right. It depends on your email provider. Mos providers (like Google and Yahoo) will not allow to use diffrent credntials.

The problem with 7.8.1 seems to be really solved with 7.8.3 and up.

7

i see.

I’m not sure i really understand why there are two settings?

What is the difference between them?

8

One is the credential itself. The other one is a common email setting - From Address. In any email client you can set a From address different from the actual address. But most email providers do not allow that setting anymore for 3rd parties clients (like SuiteCRM and Outlook, for instance) due to frauds and spam.

9

I think you guys are speaking of different things:

  • Bungle asked about the difference between mail settings done in Admin>Email Settings and in Admin>Outbound Email.

This is your ability to use a different mail account for the default outgoing mail (for sending email notifications, including meeting, assignment and workflow alerts), and then to set up a list of one or many outbound account which you can select for Campaigns, etc.

There is yet another setting which is for an individual user’s email (inbound accounts).

  • mtierno is discussing the “from” setting versus the user/password settings in an email account. You can set the “From” field to anything you want, even a different email than what is really your account’s email, UNLESS your provider prohibits it, which is typical nowadays with Gmail etc.

What Bungle mentioned about “The test seems to pass if the same smtp details are used in Admin>Email Settings and ALSO in Admin>Outbound Email” sounds like a bug to me…