I am facing 2 issues :
- I have Setup the Outboung Email Account in my my CRM. But When i compose email and send any email, it does not working and sending emails.
Error messge on screen : Error occurred while retrieving records.
Error on Logs :
Wed Nov 5 2025 at 14:02:07 [1961648][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host. Failed to connect to server
Wed Nov 5 2025 at 14:02:07 [1961648][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host. Failed to connect to server
Wed Nov 5 2025 at 14:02:07 [1961906][-none-][FATAL] Mysqli_query failed.
Wed Nov 5 2025 at 14:02:07 [1961906][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Wed Nov 5 2025 at 14:02:07 [1963377][-none-][FATAL] Mysqli_query failed.
Wed Nov 5 2025 at 14:02:07 [1963377][-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.* FROM users WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
Also Test Email while setting up also not wokring and CRM does not respond after that.
- Second issue is that CRM automatically Log Out After 10-15 minutes.
I am using Latest version of SuiteCRM