Hello, could you help us please with this
error,: : Temporary lookup failure SMTP 451 4.3.0 <gestordecasosqa.nuevaeps.com.co[192.168.90.57]>: Temporary lookup failure
when we try to use SMTP notification doesn´t work, we have firewall permissions allowed this connection.
Should that IP address really end in com.co
?
We have the bitnami server with this internal IP address 192.168.90. 57 and we have the web site suite crm with this url name http://gestordecasosqa.nuevaeps.com.co/
Our internal smtp server relay is 192.168.88. 143 and port 25 is allowed.
What do you think about this issue?
pgr
10 April 2020 09:25
4
Where exactly is that error showing up?
I think you have networking problems, not SuiteCRM problems. Try pings
and nslookups
to make sure there is a valid response from the DNS server…
Hello, this is the result from CLI to ping , traceroute adn dig
root@debian:/# ping 192.168.88.143
PING 192.168.88.143 (192.168.88.143): 56 data bytes
64 bytes from 192.168.88.143: icmp_seq=0 ttl=63 time=0.599 ms
64 bytes from 192.168.88.143: icmp_seq=1 ttl=63 time=0.648 ms
^C--- 192.168.88.143 ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max/stddev = 0.599/0.623/0.648/0.025 ms
Traceroute comand
`root@debian:/# traceroute 192.168.88.143
traceroute to 192.168.88.143 (192.168.88.143), 30 hops max, 60 byte packets
1 192.168.90.1 (192.168.90.1) 0.584 ms 0.540 ms 0.496 ms
2 192.168.88.143 (192.168.88.143) 0.593 ms 0.591 ms 0.601 ms
root@debian:/#`
NSLOOKUP or DIG CLI
` root@debian:/# cat /etc/resolv.conf
nameserver 192.168.88.135
nameserver 192.168.88.136
nameserver 8.8.8.8
nameserver 8.8.4.4
root@debian:/# dig -x 192.168.88.143`
; <<>> DiG 9.10.3-P4-Debian <<>> -x 192.168.88.143
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 52911
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4000
;; QUESTION SECTION:
;143.88.168.192.in-addr.arpa. IN PTR
;; AUTHORITY SECTION:
88.168.192.in-addr.arpa. 3600 IN SOA dcbog001.nuevaeps.red. hostmaster.nuevaeps.red. 1612 900 600 86400 3600
;; Query time: 0 msec
;; SERVER: 192.168.88.135#53(192.168.88.135)
;; WHEN: Fri Apr 10 07:51:29 -05 2020
;; MSG SIZE rcvd: 147
root@debian:/#`
pgr
10 April 2020 12:58
6
And you didn’t say where you are seeing the error (which log, or which screen, and the exact messages please)
Hello dear, thank you for your help,
when we try to do a smtp test from suite crm we received this error “Temporary lookup failure”
also when we did on command line
is our internal server with SMTP relay
EHLO 192.168.88.143
451 4.3.0 <[192.168.90.57]>: Temporary lookup failure