Setting up Cases for specific clients who email support requests

I’m at a bit of a loss as to how to set up these cases.

The end result would be that only emails from our clients are able to create Cases?

Here’s what we have

  • A new instance of SuitCRM with no content in it
  • Group Mail set up pulling in IMAP mails

I have read the following instructions

I am assuming perhaps that there should be a workflow set up that checks the incoming mails and creates Cases…is that how it is meant to work?

Thanks

If you set up the account in Admin / Inbound, and set “create case from email”, it happens automatically, you don’t need a Workflow.

See the first link you posted… it’s there

Hi PGR,

Thanks for coming back to me.

I have all the details in and tested it and can confirm that all the settings are working. Yet, the emails don’t seem to come through. Attached are all our settings, am I missing something?

http://easycaptures.com/fs/uploaded/1370/8382904963.jpg

Thank you

I don’t know, if something’s wrong you might have to go looking for errors in your logs at the time of the email import…