I’m at a bit of a loss as to how to set up these cases.
The end result would be that only emails from our clients are able to create Cases?
Here’s what we have
- A new instance of SuitCRM with no content in it
- Group Mail set up pulling in IMAP mails
I have read the following instructions
- https://docs.suitecrm.com/admin/administration-panel/email/#_create_case_from_email
- https://docs.suitecrm.com/user/core-modules/cases/
- https://docs.suitecrm.com/user/advanced-modules/cases-with-portal/
I am assuming perhaps that there should be a workflow set up that checks the incoming mails and creates Cases…is that how it is meant to work?
Thanks