Sessions Path Issue on Install

šŸ“¦ Install & Upgrade Help
1

Iā€™m installing SuiteCRM on a Ubuntu 18.04.3 LTS with Apache2

Sessions are enabled. I use them on other sites on this server. It is a development sever.

Iā€™m getting the following error:

SuiteCRM relies upon PHP sessions to store important information while connected to this web server. Your PHP installation does not have the Session information correctly configured.

A common misconfiguration is that the ā€˜session.save_pathā€™ directive is not pointing to a valid directory.

Please correct your PHP configuration in the php.ini file located here below.

/etc/php/7.3/apache2/php.ini

Iā€™ve verified that sessions are indeed running and the path is real and writable by Apache. There are numerous session files in that directory.
Iā€™ve read all the articles I can find on this subject but havenā€™t found a solution.

Could it be caused by another underlying issue? I found this in the Apache error log:

PHP Fatal error: Uncaught Exception: SuiteCRM is not installed. Entry point needs an installed SuiteCRM, please install first. in /srv/www/lhtek.dev/suitecrm/public_html/include/entryPoint.php:59\nStack trace:\n#0 /srv/www/lhtek.dev/suitecrm/public_html/index.php(47): require_once()\n#1 {main}\n thrown in /srv/www/lhtek.dev/suitecrm/public_html/include/entryPoint.php on line 59

Any clues as to how to sleuth this?

2

Which version of SuiteCRM are you trying to install?

Do you have anything in your install.log?

And in the php_errors.log (or whatever log you have defined in your php.ini)?

3

Thanks for the reply!

Yes, I checked the logs and those didnā€™t give any real hints or clues.

I DID ind a solution, though. The actual reason for the issue is one for the books.

I had downloaded the zip file from my Mac, unzipped it and then manually copied the files to my Ubuntu server via SMB. Apparently Apple had added some ā€œquarantinedā€ code to t he headers? Yeah, that sounds weird to me too. I found this out by viewing the headers of the error page. So I deleted everything and downloaded the zip file directly on my server. Once I unzipped it everything loaded fine.

Thanks again for the reply.

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