Send an email to contact when new note is added/updated?

[rajeshb]

I am working on functionality where I need to send an email to contact in the case when a new note is added OR existing note is updated and case origin is “Phone”

I have checked the workflow module but it sends an email to a specific email id only and not to the contact of that case.

I have also checked
/modules/AOP_Case_Updates/CaseUpdatesHook.php:: creationNotify() Called by the after_relationship_save logic hook in cases
But it seems to be executed 2times.

Is there any way by UI / By coding, we can make achieve this?

[BrozTechnologies]

You can use a logic hook. Here are some links that should help you to achieve it:

Logic Hooks

Mail sending functionalities in Suite CRM

Custom module can't send emails on logic hook...

Hi there! I need help, some days ago I changes the suite CRM files to another server and all is working fine, but I have one custom module and I have in that module some logic hooks working fine but one of them is not working fine, and that logic hook is in charge to send email after saving the record, I try many different ways but I can’t find the issue, my actual code is this: $GLOBALS['log']->fatal("Email = " . $tu); if ($bean->created_by == $tu) …