Hi,
I use SuiteCRM 7.11.15.
All the Schedulers have not been executed for days, if I go to see the “Job Log”, the last “Done” is just a few days ago, then nothing more, as if crontab has not been set, but in reality it is set.
I don’t remember making any changes at the configuration level, how do I figure out what it depends on?
I can pretty much guarantee is that one of the scheduler tasks is aborting in some way due to an error.
Depending on your setup you should check your logfiles relating to cron, apache2, potentially php to see what error is reported.
Somewhere in your /var/log folders?
You may then need to correct some permissions/increase resources (php.ini) etc.
Hopefully that gives you somewhere to start?
As a top tip it’s worth while stating what OS/Provider your instance is. Perhaps give a screenshot of the error(as long as you ensure that nothing confidential is revealed. Also if it’s all of the schedulers, you can try disabling most of them and seeing it they run with some disabled in order to identify the ‘errant’ scheduler after which you can examine additional logs/messages potentially associated with that particular task. e.g. mail - check passwords and functionality associated with that etc.
Hello and thanks!
I just solved it, actually I don’t know why but for a few days the string inserted in the cPanel Cron Jobs was no longer accepted, in agreement with my hosting, it suggested the new string to use and magically all the Schedulers are back to work.
So essentially the processes weren’t started because the string was no longer valid.