I’ve written a simple report using the meeting modules showing a summary of meeting notes entered by all users this week. I can download to csv just fine but when I click the “Download PDF” I get a 500 Internal Sever Error.
Here is the console output:
Status: 500 Internal Server Error
Version HTTP/1.1
Transferred 1.56KB (0 B size)
Referrer Policy strict-origin-when-cross-origin
This is on an installation I just did this weekend.
Version 7.11.22
Sugar Version 6.5.25 (Build 344)
PHP version 8.0.10 on this database
Just a guess without knowing more, I would check in your config file the siteurl. I’ve had problems in the past where the site URL was http://mysite.com and it should have been https://mysite.com or a subdomain or with or without the www.
Double check all the URL references in the config file and make sure they are accurate. The other thing you can try once this is done is to rebuild your .htaccess file in Admin/repair. Those would be the first two things I would check… Also, I don’t think PHP 8 is supported yet, downgrade to 7.4
I’ve downgraded to 7.4. After that I’ve Admin/repair the config.php file. When I click rebuild .htaccess file it just says --DONE–
After doing these it still gives the same HTTP 500 error.
Where could I find the config file for the site url? I’m using cpanel and I don’t see something that fits this description, but I may be overlooking it.
You’ll find it in the root directory of your SuiteCRM installation. Also, turn on error display in Cpanel and let us know what the 500 error actually is. Once you turn it on it should display on the screen.
We have checked our server and it’s working. We’re not sure but it might be the PHP 8.0.10 Version causing the problem. We need to debug the code on your SuiteCRM so we can give the exact problem.
Is it possible to give us access to your SuiteCRM and FTP Details where you have hosted your SuiteCRM?