Reply a Email in a Case & Email Template variables don't word


is there a way to reply an Email in the case of the email?

If I add variables like $contact_name to my templates they don’t look for the name from that contact. They just send the variable name. Do I something wrong?

Your SuiteCRM version?

Which email editor are you using? Are in SuiteCRM’s email module?


I’m using the standard email editor given by suitecrm.

Please have a look at the recent developments here

I am not sure if it’s the same issue, though…

Thats one of my problems. But there is no real solution for that.