Hi all,
I am finding that when a new support case is created, lots of duplicate cases are being generated.
Any support in the matter, I would be extremely grateful.
Hi all,
I am finding that when a new support case is created, lots of duplicate cases are being generated.
Any support in the matter, I would be extremely grateful.
It should not happen, You may check if you have any before/after save logic hook that gets executed during case creation ? Also check if you have any Workflow set for such action.