Problems with admin user

mquelalmera · 9 March 2020 06:11

Hi all,
Two weeks ago I had a database problem and I had to migrate my SuiteCrm to other server. Everything was succesfull, I test creating new accounts, opportunities, users, etc but today I was trying to change an email template, It looks like is saving changes but when I access again old version is still there.
I checked users panel and in admin permissions column is blocked:

and It’s not able to edit.
Email template list box is blocked too in password admin section
Somebody an idea about this issue?
Thanks
Regards

AlxGr · 9 March 2020 14:54

Hi @mquelalmera and welcome!

I’m not sure about your issue but you should start by checking file permissions. Take a look to the documentation here:

Thanks,

AlxGR

pgr · 9 March 2020 15:28

What is your version of SuiteCRM? There was recently a bug with saving user profile information, but it is solved in the latest releases.

mquelalmera · 9 March 2020 15:40

Hi:
Versión 7.10.22
Sugar Versión 6.5.25 (Preparado 344)

Mounted under Windows10Pro and using xampp
Thanks,
Regards

pgr · 9 March 2020 15:43

Try upgrading to latest, this should be fixed.

mquelalmera · 10 March 2020 15:58

I update to:

Versión 7.11.12
Sugar Versión 6.5.25 (Preparado 344)

and problem still there.
One more clue: I create a “Case” and then I try to add and “update text” and save, nothing happens:

pgr · 11 March 2020 17:01

Can you find any clues in your logs?