Problem with mail templates

💬 General Discussion
1

Hi guys
I made some mail templates for forwarding mails under some circumstances where I want to send a notification to someone (as in case any Opportunity become closed succesfully), but when I try to send the mail using Workflow no field replacement happens, I receive the mail at destination without the data replaced. I receive something like this:

Hi ,
Your case $acase_name (# $acase_case_number) has been closed on $acase_date_entered
Status: $acase_status
Reference: $acase_case_number
Resolution: $acase_resolution

BTW, is there any way to get at Mail template any other module at PullDown ? just is available:

  • Account
  • Contact/Lead/Target
  • User
  • Events

Thanks
hugardo

2

Hi hugardo,

This is not currently handled in WorkFlow but may be available in future releases.

Thanks,

Will.

3

Will,
You should !..if SuiteCRM looks to become a real Open Source alternative to SugarCRM Pro, this feature is a MUST.

BTW, I don’t understand why you give a Workflow module with e-mail sendig capabilites then, is weird. Take in account the Workflow module includes the “template” choose option.

BR
hugardo