Problem with "Cases"

[color=#008800]Hello, All.

I got the following problem with a Cases. Inbound mail don’t creating “Cases” automaticly. System log showed next error:

Wed Sep 21 11:37:01 2016 [6033][1][FATAL] SCHEDULERS: could not get an IMAP connection resource for ID [ 564f5ed9-61ab-6297-1d74-574becaa9cef ]. Skipping mailbox [ CRMVC ].
Wed Sep 21 11:37:01 2016 [6033][1][FATAL] Job 60d7ed57-1765-d3cb-5c50-57e2466c5eb7 (Check inbox email) failed in CRON run

Stettings in Inbound mail (in attach).

If anyone knows how to solve it, please tell me.

Thanks in advance for your reply.
Best wishes, and have a nice day,
Tamirlan[/color]

hello
look like a credential error to me
while creating/editing the inbound email, have you tried the “test settings” button?
Serge

1 Like

[color=#008800]I pressed the test button, the test results are successful. However, “cases” aren’t created. Have any other ideas?

Best wishes, and have a nice day,
Tamirlan[/color]

how about filling the blank fields reply to etc? (from your first post)

and do you still get the imap error?

Hi,

This issue occur to me too when many mail client is open on other computer to the same mailbox.
When this occur, i kill all mail app on computer via remote script and then ok
For me this is a setting in email hosting that limit concurrent connection.

Regards

[color=#008800]Hi,

Thank you. I will follow your advice and check it out. Then write what happened.

Regards [/color]

[color=#008800]Thank you all for participating!

However, the problem is still not resolved, we will investigate further. We have tried various options and have created a new account e-mail and used one email client, but to no avail.

Regards[/color]

[color=#008800]Thank you all for the help :). The problem was not in CRM, and we have in the config.

Best wishes, and have a nice day,
Tamirlan[/color]