Problem recieving the test email while outbound email set up

📦 Install & Upgrade Help
1

Hello,

I was able to set up an inbound and outbound email account on suitecrm. But the test email did not come through to the intended recipient. I could manually send it after setting up the account but not via the send test email option.
Note: The send test email option works fine with gmail but not with other mail accounts though I was succesfull in setting up the in bound and outbounnd email account for gmail, outlook and the company mail.
I checked the server protocols and server mail address and server ports and they are absolutely fine.

Please suggest some fix with this issue.

Thanks,

kesha

2

Hi kesha,

Are there any errors in your sugarcrm.log when you send the test email?

Thanks,

Will.

3

Thank you for such a quick response.
No I do not have any errors in my sugarcrm.log file
Once I click on send test mail option I see success messgae that “email was sent” but the email does not come through.

Thanks,

kesha

4

Hello,

Could you suggest some fix for this.

Thanks.

5

I am facing the same problem can anyone suggest & give solution