Portal User Email Template being sent despite portal being disabled

SuiteCRM Forum - English Language Developer Collaboration
#1

When a case is auto-created via an email we are receiving the “User Email Template” as set up in the Advanced OpenPortal Settings even though the portal is not enabled

How can I stop this happening?

#2

Hi Mike,

Simply clear the template from the template option.

You cannot disable AOP within the CRM as such, only disable the AOP/Joomla integration.

Thanks,

Will.

#3

Will

We already have the template cleared

We get a blank email

Config.php

'aop' => 
  array (
    'distribution_method' => 'roundRobin',
    'case_closure_email_template_id' => 'ec36e257-539c-d8e8-1404-549162610090',
    'joomla_account_creation_email_template_id' => 'eda991be-7732-05c5-d762-54916293ee07',
    'case_creation_email_template_id' => 'ef5f81ff-7867-932a-6a80-549162fe3263',
    'contact_email_template_id' => 'f1777b32-96d0-e600-43e8-5491626267f5',
    'user_email_template_id' => 'f33ff809-bbbd-58b5-3225-549162c74f27',
  ),

config_override.php

$sugar_config['aop']['case_closure_email_template_id'] = '';
$sugar_config['aop']['joomla_account_creation_email_template_id'] = '';
$sugar_config['aop']['case_creation_email_template_id'] = '';
$sugar_config['aop']['contact_email_template_id'] = '';
$sugar_config['aop']['user_email_template_id'] = '';
$sugar_config['aop']['joomla_url'] = '';
$sugar_config['aop']['enable_portal'] = false;
$sugar_config['aop']['distribution_user_id'] = '';
$sugar_config['aop']['support_from_address'] = '';
$sugar_config['aop']['support_from_name'] = '';
#4

Hi Mike,

Have you cleared it out in both Admin -> Inbound Email and Admin -> AOP Settings?

Thanks,

Will.

#5

Will

It is cleared in AOP Settings

In Inbound Email there is no setting for it that I can see

Mike

#6

Hi Mike,

Please attach screen shots of both inbound email and aop views to show the email templates.

In inbound email, it will be under the ‘Advanced Setup’ tab and will be the ‘Auto-Reply Template’.

Thanks,

Will.

#7

Will

Screen shots attached

The Case creation is ok and emails the client with the correct email but we receive a normal notification email plus the User Email Template

I have proved the blank email we are receiving is the User Email Template by populating it in AOP settings and then we get the template set there

#8

Hi, any updates on this, it’s been 11 months and I see the same problem with 7.4 version installed.