PDF Templates not loading editor

SuiteCRM Forum - English Language SuiteCRM General Discussion
#1

Hi,

I have a fresh install of Suite CRM 7.0.2 that will not allow me to create PDF Templates. When I click create the creation page opens but the text editor does not load for body, header or footer. This also means that loading a template does not work and when I try to save I get a:

Forbidden

You don’t have permission to access /index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Anyone have any ideas why this may be going on?

Cheers
Chris

#2

It looks you have not set the right permissions, have a look here:
http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux

Try to disable Ajax for “PDF Templates” module in: Admin – System Setings – Configure AJAX User Interface

Hope it helps :slight_smile:

#3

Thanks Berriop

The ajax setting fixed the text editor not loading but I still have the permissions issue when trying to save a template. My permissions seem to be exactly as that page describes(actually followed that page to set permissions originally).

I am using the following to set permissions:

find -P /pathtosuitecrm/ -type d -exec chmod 755 {} ;
find -P /pathtosuitecrm/ -type f -exec chmod 644 {} ;
find -P /pathtosuitecrm/ -name *.js -exec chmod 755 {} ;

chmod 664 config.php
chmod 664 config_override.php
chmod 664 sugarcrm.log

find -P /pathtosuitecrm/cache -type d -exec chmod 775 {} ;
find -P /pathtosuitecrm/custom -type d -exec chmod 775 {} ;
find -P /pathtosuitecrm/data -type d -exec chmod 775 {} ;
find -P /pathtosuitecrm/modules -type d -exec chmod 775 {} ;
find -P /pathtosuitecrm/include -type d -exec chmod 775 {} ;
find -P /pathtosuitecrm/upload -type d -exec chmod 775 {} ;

find -P /pathtosuitecrm/cache -type f -exec chmod 664 {} ;
find -P /pathtosuitecrm/custom -type f -exec chmod 664 {} ;
find -P /pathtosuitecrm/data -type f -exec chmod 664 {} ;
find -P /pathtosuitecrm/modules -type f -exec chmod 664 {} ;
find -P /pathtosuitecrm/include -type f -exec chmod 664 {} ;
find -P /pathtosuitecrm/upload -type f -exec chmod 664 {} ;

Does this look correct?

Thanks for your help

Chris

#4

I had permission issues before too, first I decided to grant all permissions (777) to all files and folders recursively to see if that solved the issue. It did, so from there I just assigned the right permissions for each folder and files.

Regards

#5

Hi,

Did anyone fixed the problem with editor not loading without disabling ajaxUI for PDF Template module?

Regards,

VitorM