No case creation nor autoreply on inbound email


I have been trying to get this working for a while now. But i can’t seem to get it fixed.

I am able to read the test mails that I sent through SuiteCRM, but none of them create a case or generate an auto-reply.

I have checked my outbound mail settings, i have enabled the crontab server-side. I’ve also checked my AOP settings and I even tried a clean install to see if there weren’t any problems or bugs that might have popped up from upgrading from SugarCRM to SuiteCRM.

Can someone help me with this issue.



SuiteCRM version 7.11.12 (SugarCRM CE 6.5.25)

Hi, welcome to the Community! :tada:

First I would suggest checking that your cron configuration was successful.

In Admin / Schedulers, when you enter the Inbound email job, does it show a “last ran successfully” date that is recent? Is it in the correct timezone?


Thank you for your swift reply.

I have checked my schedulers, the jobs were stuck on queued. and after some messing around, I noticed that removing the “> /dev/null 2>&1” part from the cronjob fixed it. So for some reason, suppressing the outputs breaks the functionality of the cronjob.

Do you have any idea why this could happen?



It’s the first time I heard of that particular issue…

The only thing that occurs to me is maybe some syntax error in the command?

In that case, your syslog might have some clues.

Any way, I’m glad you have it working now…