New install of SuiteCRM succeeds, but index.php renders blank page

📦 Install & Upgrade Help
1

Howdy, first timer here with SuiteCRM. Did some searching on my problem, but can’t seem to find anything useful.

Good news
The install.php process went just fine. I had to add modules for cURL, Zip, IMAP, etc so that the install script wouldn’t complain at me. The process completed successfully, but then when going to the server, it renders a blank page.

There are no errors happening (checked apache error logs) and access log is not much more help:

<<IP_ADDRESS>> - - [24/Aug/2016:15:27:19 +0000] "GET / HTTP/1.0" 301 338 "-" "Webmin"

I will say that I’m in the process of setting up DNS records for this, and if there are DNS checks for the configured server name, that might be part of the problem. I couldn’t detect if that was the case, but as I’m using a “preview the website” feature (since DNS is not fully configured), and the installation script ran to completion without error, I figured it was worth asking.

Thanks!

2

Search the forum … there are many potential causes and solutions

1 Like
3

Check the php log. There might be something.
Also check the files/folders permissions.

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4

Just wanted to follow up that, as I suspected, as soon as the DNS change propagated, the site showed up at the correct URL.

However, it also shows at the root Apache server URL, which I am working to address next. Overall, it’s not a huge deal, but it’s a nuisance.

FWIW, PHP logs and access/error logs were not helpful. I did a couple searches and found some not-terribly-related tips that I looked into.

I will definitely be using SuiteCRM going forward, just that some of the pain and discomfort of standing up the service was non-trivial for me, and I’m a fairly well-rounded sysadmin (in skills as well as stature).

Cheers,

–R