Hello,
We’re experiencing something rather weird. We used to be able to create history without any problem, but now we can’t see the Notes that we create in the History module of our contacts. We cannot see it in the module, but when we choose “History Summary”, the note created is visible there.
Can you help?
Thanks,
Kind regards,
Regine
Hi Regine,
When did this start occurring? Were any changes made? What is your SuiteCRM version? Are there any errors in the sugarcrm.log?
Thanks,
Will.
Hello Will,
I don’t know precisely when it started occurring, as we didn’t add any History apart from the completed activities being added automatically in the History.
We’re using Version 7.1.1, Sugar Version 6.5.16 (Build 1082).
How do I get the sugarcrm.log?
Thanks,
Kind regards,
Regine
Hi Har,
You will be able to find the sugarcrm.log in the root directory of SuiteCRM. as long as no one has changed the name of the file that logging is sent to.
Ian
Thanks Ian, I’ve attached the logfile, but I couldn’t see anything happening after 10th December…
Could there be another problem?
Thanks!
if there is nothing after the 10th of dec there could be a issue with the permissions of the instance. within the admin section of SuiteCRM under general settings what is your log level set to ?
if the permissions where wrong then you could see random things happening in the instance. I cant imagine anything there would be causing the history not to log into the history panel mind you.
Hello,
Thanks for your reply.
I checked in the admin panel, in the System Settings, and could view the log there, so here is what I found after December 10:
Tue Dec 9 15:28:05 2014 [16227][-none-][FATAL] SECURITY: User authentication for eov failed
Tue Dec 9 15:28:06 2014 [16227][-none-][FATAL] FAILED LOGIN:attempts[1] - eov
Tue Dec 9 15:28:12 2014 [9733][-none-][FATAL] SECURITY: User authentication for eov failed
Tue Dec 9 15:28:12 2014 [9733][-none-][FATAL] FAILED LOGIN:attempts[2] - eov
Thu Dec 11 12:26:30 2014 [31851][-none-][FATAL] SECURITY: User authentication for pee failed
Thu Dec 11 12:26:30 2014 [31851][-none-][FATAL] FAILED LOGIN:attempts[1] - pee
Thu Dec 11 12:58:33 2014 [9735][cdc26569-a973-4d63-b908-53c923b6132e][FATAL] SMTP -> ERROR:AUTH not accepted from server. Code: 504 Reply: 504 5.7.4 Unrecognized authentication type
Fri Dec 12 11:37:04 2014 [20567][-none-][FATAL] SECURITY: User authentication for pee failed
Fri Dec 12 11:37:04 2014 [20567][-none-][FATAL] FAILED LOGIN:attempts[1] - pee
Mon Dec 15 07:54:49 2014 [10821][-none-][FATAL] SECURITY: User authentication for pee failed
Mon Dec 15 07:54:49 2014 [10821][-none-][FATAL] FAILED LOGIN:attempts[1] - pee
Mon Dec 15 15:37:46 2014 [19150][-none-][FATAL] SECURITY: User authentication for har failed
Mon Dec 15 15:37:46 2014 [19150][-none-][FATAL] FAILED LOGIN:attempts[1] - har
Wed Dec 17 10:33:39 2014 [27387][cdc26569-a973-4d63-b908-53c923b6132e][FATAL] project_resource for projects_contacts_resources failed to load
Wed Dec 17 10:34:48 2014 [25469][cdc26569-a973-4d63-b908-53c923b6132e][FATAL] project_resource for projects_contacts_resources failed to load
Wed Dec 17 10:53:07 2014 [27393][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] project_resource for projects_contacts_resources failed to load
Wed Dec 17 11:02:38 2014 [27411][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] project_resource for projects_contacts_resources failed to load
Thu Dec 18 08:14:00 2014 [27395][-none-][FATAL] SECURITY: User authentication for pee failed
Thu Dec 18 08:14:00 2014 [27395][-none-][FATAL] FAILED LOGIN:attempts[1] - pee
Thu Dec 18 08:17:21 2014 [27395][cdc26569-a973-4d63-b908-53c923b6132e][FATAL] project_resource for projects_contacts_resources failed to load
Thu Dec 18 08:17:59 2014 [27410][cdc26569-a973-4d63-b908-53c923b6132e][FATAL] project_resource for projects_contacts_resources failed to load
Thu Dec 18 10:24:09 2014 [18058][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] project_resource for projects_contacts_resources failed to load
Thu Dec 18 10:24:18 2014 [689][824f01af-3ea3-8e59-5775-53ba45733d30][FATAL] project_resource for projects_contacts_resources failed to load
Fri Dec 19 13:01:55 2014 [27395][-none-][FATAL] SECURITY: User authentication for har failed
Fri Dec 19 13:01:55 2014 [27395][-none-][FATAL] FAILED LOGIN:attempts[1] - har
My log level is “Fatal”. Should I change this?
Thanks,
Kind regards,
Regine
The problem seems to be solved.
Cheers, and best wishes for 2015!
Dear Regine,
could you share with everybody how you managed to solve this issue?
There have been others who have experienced the same issue.
Thx and Happy New Year!!!