Does anybody know what the reason why there are no subpanels shown (screenshot attached)? I mean, this is since i installed the new update, but i´m not sure. I have other instances with the same version running fine.
I already started all the repair tools in the admin area, unfortunately with no positve effect.
Thanks in advance
Thomas
What are the file/directory permissions on the instance?
We usually recommend setting these values in regards to permissions:
sudo chown -R <user>:<group> .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
(Where i have entered and , Replace these values with your Apache/IIS user’s username and group
Ubuntu would usually have www-data as the Apache username and group name, so the command would be sudo chown -R www-data:www-data . )
Go to admin > Repair and run a Quick Repair and Rebuild. On the page that appears, scroll down. If anything appears with the option to “Execute”, select this option.
If this doesn’t resolve the issue, Do you have any errors in your suitecrm.log file?
or, do any errors appear in the browser console when loading this page?
Thank you for your answer.
But i think this can help on a linux-system. I have installed on Windows 2008.
Now i tried this:
Yesterday I added a new user, can this being the reason? I deleted this user on the database, but no success.
Thanks again
Hi TomKrauss,
I have the same problem.
The problem have started after I have created some users.
Did you already fix the problem?
Thanks, Romeu
Hi, I find that missing subpanels is usually permissions related.
However, before we set permissions, there are a few things we can check.
If you navigate to Admin > Display Modules and Subpanels and ensure that there is nothing under the “Hidden Subpanels” section.
if there is, drag it into the “Displayed Subpanels” section
Also, Does this issue occur for all users or just Specific users?
Go to the user profile for a user that has this issue and edit it.
Navigate to the “Advanced” tab and look for the “Select Modules for Navigation Bar” section.
If there are any modules listed under “Hide modules” that you don’t want hidden, move these over to the “Display Modules” section
Then, run a Quick Repair & Rebuild.
If neither of these work, you can follow this guide: https://suitecrm.com/forum/installation-upgrade-help/1007-windows-and-iis-permissions-issues-suggested-fix-for-anyone-using-this-platform
This should hopefully help you set the correct permissions on a windows environment.
Hi, Thanks for the answers, but didn’t worked.
I followed the instructions but the panels are missing.
Its true. I created an user and after this operation I lost the panels.
When I go to Role Management --> Create. Show this message:
“There was an error processing your request, please try again at a later time”
I tried to deactivate ajax for all modules but didn’t worked too.
Thanks for help.
Romeu
I have the same problem and I think it is related with Ajax.
My sutiecrm Version is 7.4.3 , running on Debian 7 + nginx
I am getting this error in my webbrowser console:
GET https://192.168.1.115/index.php?module=Accounts&action=index&parentTab=Ventas&ajax_load=1&loadLanguageJS=1 500 (Internal Server Error)
YAHOO.util.Connect.asyncRequest @ sugar_grp1_yui.js?v=GtNa-pATQnGpbzj8TYr0HA:55
SUGAR.ajaxUI.go @ sugar_grp1.js?v=GtNa-pATQnGpbzj8TYr0HA:762
SUGAR.ajaxUI.firstLoad @ sugar_grp1.js?v=GtNa-pATQnGpbzj8TYr0HA:774
r @ sugar_grp1_yui.js?v=GtNa-pATQnGpbzj8TYr0HA:25
_tryPreloadAttach @ sugar_grp1_yui.js?v=GtNa-pATQnGpbzj8TYr0HA:25
q @ sugar_grp1.js?v=GtNa-pATQnGpbzj8TYr0HA:948
sugar_grp1.js?v=GtNa-pATQnGpbzj8TYr0HA:738
Uncaught AjaxUI error parsing response
SUGAR.ajaxUI.showErrorMessage @ sugar_grp1.js?v=GtNa-pATQnGpbzj8TYr0HA:738
ui.lastCall.YAHOO.util.Connect.asyncRequest.failure @ sugar_grp1.js?v=GtNa-QnGpbzj8TYr0HA:762
YAHOO.util.Connect.handleTransactionResponse @ sugar_grp1_yui.js?v=GtNa-pATQnGpbzj8TYr0HA:55
(anonymous function) @ sugar_grp1_yui.js?v=GtNa-pATQnGpbzj8TYr0HA:55
VM1359:1
Uncaught AjaxUI error parsing response
(anonymous function) @ VM1359:1
I found out if I truncate meetings table or calls table then this problem ocurss
Does the page complete loading, or is it missing everything after the main panel… is the footer missing? Check the html for closing tags.
I think something is failing to execute, or encountering an exit without generating an error.
I just discovered something.
Currently under “Configure AJAX User Interface” I have no modules enabled for AJAX. However, under Role Management, an AJAX error occurs when clicking on Create.
Since subpanels are affected by user roles, is it possible this is where the script is blowing up? Is there a way to disable AJAX for this in code?
Also I have updated to version 7.4.3. Everything worked for two days, today I no longer see the subpanels.
I’m stuck !!
This resolved my issue.
https://suitecrm.com/forum/installation-upgrade-help/234-ajax-error-after-upgrade?start=15#27282