I first noticed this problem when I converted a lead and the records didn’t show under the contact as I told it to. The setting was “Move” and I thought I had lost the records, so I changed the setting to “copy” so it wouldn’t happen again.
Testing has confirmed that the records are there but I just can’t see them. I discovered this by sending an email to the lead and all of the records come up, however when I search the lead or the contact, the records cannot be seen.
This is not a problem of the sub-panel being hidden as I can see all my sub-panels, they just have no records. The problem seems to be site wide.
Can someone please help me show the records?
Sugar Version 6.5.25 (Build 344)