Missing Pages and now missing labels.

SuiteCRM Forum - English Language Installation & Upgrade Help
1

I have recently installed SuiteCRM, but then noticed that some pages / modules appeared to be missing. I would for example go to edit an employee and get the message;

Andy Davidson»Edit Create
File does not exist on system: cache/modules/Employees/EditView.tpl

So I thought I should try and run the Repair option in Admin but what that appears to have done is lost all the labels, so that my admin screens now looks like this;

Module Name
LBL_USERS_TITLE
LBL_USERS_DESC
LBL_MANAGE_USERS_TITLE LBL_MANAGE_USERS_TITLE LBL_MANAGE_USERS LBL_MANAGE_ROLES_TITLE LBL_MANAGE_ROLES_TITLE LBL_MANAGE_ROLES
LBL_MANAGE_PASSWORD_TITLE LBL_MANAGE_PASSWORD_TITLE LBL_MANAGE_PASSWORD LBL_MANAGE_SECURITYGROUPS_TITLE LBL_MANAGE_SECURITYGROUPS_TITLE LBL_MANAGE_SECURITYGROUPS
LBL_CONFIG_SECURITYGROUPS_TITLE LBL_CONFIG_SECURITYGROUPS_TITLE LBL_CONFIG_SECURITYGROUPS
LBL_ADMINISTRATION_HOME_TITLE
LBL_ADMINISTRATION_HOME_DESC
LBL_CONFIGURE_SETTINGS_TITLE LBL_CONFIGURE_SETTINGS_TITLE LBL_CONFIGURE_SETTINGS LBL_IMPORT_WIZARD LBL_IMPORT_WIZARD LBL_IMPORT_WIZARD_DESC
LBL_MANAGE_LOCALE LBL_MANAGE_LOCALE LBL_LOCALE LBL_UPGRADE_WIZARD_TITLE LBL_UPGRADE_WIZARD_TITLE LBL_UPGRADE_WIZARD
LBL_MANAGE_CURRENCIES LBL_MANAGE_CURRENCIES Currency: LBL_BACKUPS_TITLE LBL_BACKUPS_TITLE LBL_BACKUPS
LBL_MANAGE_LANGUAGES LBL_MANAGE_LANGUAGES LBL_LANGUAGES LBL_UPGRADE_TITLE LBL_UPGRADE_TITLE LBL_UPGRADE
LBL_GLOBAL_SEARCH_SETTINGS LBL_GLOBAL_SEARCH_SETTINGS LBL_GLOBAL_SEARCH_SETTINGS_DESC LBL_DIAGNOSTIC_TITLE LBL_DIAGNOSTIC_TITLE LBL_DIAGNOSTIC_DESC
LBL_CONNECTOR_SETTINGS LBL_CONNECTOR_SETTINGS LBL_CONNECTOR_SETTINGS_DESC LBL_THEME_SETTINGS LBL_THEME_SETTINGS LBL_THEME_SETTINGS_DESC
LBL_SUGAR_SCHEDULER_TITLE LBL_SUGAR_SCHEDULER_TITLE LBL_SUGAR_SCHEDULER LBL_SUGARFEED_SETTINGS LBL_SUGARFEED_SETTINGS LBL_SUGARFEED_SETTINGS_DESC
LBL_OAUTH_TITLE LBL_OAUTH_TITLE LBL_OAUTH

Can someone please tell me how to restore/repair this application?

2

Hi,

It looks to me like a permissions issue.

If your instance is on a Linux OS, I’d recommend running the commands on your instance:

sudo chown -R : .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

(Replace and with your Apache user’s name and group)

If it is running on Windows / IIS, you will likely need to enable the Security Tab. You can do so with the following steps:

Open Windows File Explorer
Click on Tools > Folder Options
Click on the View Tab and scroll to the bottom
Uncheck “Use simple file sharing (Recommended)”

Then, to set permissions on your instance:

[i] In Windows Explorer, right click and view the properties of your SuiteCRM installation directory. For example, “C:\Inetpub\wwwroot\suitecrm”
Click on the newly enabled Security tab.

Add full control for the user under which IIS runs. This is typically IUSR_[computerName] where [computerName] is the name of your computer.

Be sure to click the Advanced button and apply this new permission to all sub-directories by clicking "Replace permission entries on all child objects with entries shown here that apply to child objects".[/i]

After doing either of these, try another Repair and Rebuild in the CRM, then Log out and In.
Then, clear your browser cache

Does this resolve any issues?

3

Thanks. This fixed the issue for us from 7.7.6 to 7.7.9 on Linux.